Failed to acquire lock for conversation because 1 other item(s) for this conversation ID have to be finished processing first

[ck4all89 (Chandan Kumar)]

Hi @nik202,

Thanks for your immediate response.

I have passed- initPayload: “/get_started” for when our WebChat is open then it should be asked for name, organization, email and contact no. And I have write the codes in action.py file. Its working fine in my local machine but on server, the form-validation is not working (means its not asking for name, org…)

Instead of “utter_welcome_message or utter_greet” I write “action_ask_cust_name” to reply Bot msg…

On local (working fine)-

On Server (Nothing to come)-

Please let me know if I missed anything… Thanks