Hi @rasalearner if you are using mrbot-ai/ rasa-webchat then in that case I can help you upto some extent.
Below are the steps I followed to display welcome message when bot loads:
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Create utter_welcome_message utterance in your domain file. And give whatever intial message you wants to display.
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Also add one intent with the name of your choice in your domain file. In my case I have ‘hello’ as intent. Also don’t forget to include this utter_welcome_message in your action’s list i.e in domain file.
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Add simple story in your story file for the specified intent and call action as utter_welcome_message.
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In your html file put initPayload value with intent that you have created for e.g in my case it is
initPayload: "/hello",
If it helps let me know pal 