Correct Intent Classification for typing a message rather than clicking a button

Hey, So, when I use buttons, I basically get an option of Type Message at the bottom of the button, to type a custom message. What is the best way to correctly predict the intent and entity from that custom message?

Hey @high_on_weed

Could you please give more context? I assume you’re using some UI to communicate with the bot, but it’s not very clear which one and what the problem is.