Checking slot's value using database

Rasa Open Source
1

I am trying to Validate slots using DB and according to docs if slot’s value is not matched, none is returned. My goal is when the value of the slot is None(i.e. not present in the database) ask the question again to the user with some modifications. How to achieve this. If my question is missing information, feel free to ask it.

P.S.: I am new to this field and this is my first time asking a question.

My form-action looks like this

class ActionSearchRestaurants(FormAction): RANDOMIZE = False

@staticmethod
def required_fields():
    return [
        FreeTextFormField("appliance"),
        FreeTextFormField("issue"),
        FreeTextFormField("modelnumber"),
        FreeTextFormField("serialnumber"),
        FreeTextFormField("name"),
        FreeTextFormField("email"),
        FreeTextFormField("address"),
        FreeTextFormField("pincode"),
        FreeTextFormField("date"),
        FreeTextFormField("timeslots"),
        BooleanFormField("confirmcomplain", "affirm", "deny")
    ]

def name(self):
    return 'action_get_complaint_detail'

def submit(self, dispatcher, tracker, domain):
    dispatcher.utter_message("Your complaint has been logged successfully !!!!.")
    return []

My custom form field looks like this

class CustomFormField(FormField):
# noinspection PyMethodMayBeStatic
def validate(self, entity, value):
    """Check if extracted value for a requested slot is valid.
    Users should override this to implement custom validation logic,
    returning None indicates a negative validation result, and the slot
    will not be set.
    """
    df = pd.read_excel('SampleModelSerialGEA.xlsx')
    print(value)
    if entity == 'appliance':      ###IMP :: can reduce appliance value to one allowed here
        if not any(df.loc[:, 'Product Line'] == value):
            value = None
    
    if entity == 'modelnumber':
        if not any(df.loc[:, 'Model Number'] == value):
            value = None

    if entity == 'serialnumber':
        if not any(df.loc[:, 'Serial Number'] == value):
            value = None
    return value
2

In your code of the formaction, you could check whether the value is None and then do dispatcher.utter_message("Value is empty, please enter it again") and return a UserUtteranceReverted()