Hi ,
We also have a similar requirement in our project. Where we need to log only unresolved intents/questions in to database or a tracker.
We have implemented 2 stage fallback policy and when it comes to the second stage. It should send a default message as well as store the captured intent in to a database. Could you please help with the following ?
- How to capture the specific faq/intent which is unresolved?
- How to store it in to a database/tracker file ?
Thanks, Anirudh