Best Option(Rest/Socket/Callback) to use


I’m looking to create a proof of concept of rasa bot for internal support teams. The aim is to have bot deployed on existing internal support website. The flow would be to have user login to internal support website and then interact with bot. So flow would be like - User logins to website , and then starts chat with bot. Bot would reply with user details (from database) as soon as chat is opened. How can this be achieved efficiently using one channel? What is best option? Rest or Socket or Callback? Would appreciate any feedback from experienced Rasa developers/users. Thanks, Piyush

You can do this with either channel. The socket channel is more efficient.

You may also want to review the helpdesk-assistant example bot.