Audiocodes Voice AI GW new channel integration with RASA - connect your bot to telephone!

Hi guys, I’m new to Rasa forum, I’m SW manager from Audiocodes. Our Voice AI Gateway product connects telephony, webrtc clients to bots. We now fully support Rasa bots. The connection to the bot is based on our http based bot protocol, which could be found here.

We have made it even easier to integrate with our product by creating audiocodes channel to Rasa bots :cowboy_hat_face:, git pull is here.

We’ll be presenting in .l3-ai Rasa The Level 3 AI Assistant Conference on 18.6 which we’ll demonstrate our solution, code walk through and demo.

Also I’m excited to say that in the conference we’ll launch our new voice AI gateway (SAAS) online solution :partying_face: to get free trail account, and connect your bot to phone number that we’ll provide you. For the launch the service will be in USA and UK, and in the following weeks we’ll extend to 30 more countries! (The service is already in place for Dialogflow users under integration tab).

Hope to emeet you all in the l3-ai conference! :grinning:

I’m happy to answer questions and assist with any integration issues.

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See you at l3-ai Rasa The Level 3 AI Assistant Conference on 18.6 https://www.accelevents.com/e/l3ai

checkout our new solution to connect your RASA bot with phone number here: https://pnc.audiocodes.io/ Audiocodes channel for RASA vould be found here: GitHub - ac-voice-ai/rasa-audiocodes: AudioCodes Voice.AI Gateway integration for Rasa

Hi @shmuliky !

I’ve tried to install AudioCodes with rasa open source 2.8.14. I installed with pip install rasa-audiocodes, and added rasa_audiocodes.AudiocodesInput: token: "CHOOSE_YOUR_TOKEN" to credentials.yml.

When I run “rasa run --enable-api” I got this error:

RasaException: Failed to find input channel class for 'rasa_audiocodes.AudiocodesInput'. Unknown input channel. Check your credentials configuration to make sure the mentioned channel is not misspelled. If you are creating your own channel, make sure it is a proper name of a class in a module.

Any idea why?

Thanks a lot!

Hi @nonola I’m getting the same issue. Were you able to solve it?