I am at a point where i want a going conversation to be paused in a custom action, and take all the user inputs directly toward this custom action without getting it through NER. After a taking answers of a couple of questions from user i want to resume the conversation from that state again. Anyway to achieve it or any findings ? Thanks P.S Excuse my noobness.

Pause a Conversation in custom Action

claudio (claudio) June 5, 2019, 7:00pm 5

Hi,

But how to forward those messages to the human agent ? I can’t find anything for this part of the handoff.

Can you help me ?

Thanks

Rasa Human handoff to phone agent

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