I am creating a chatbot using RASA and Flask I have a strange requirement where for the same question I have to configure 2 different responses based on request. In request there is a key customer it can be 1 or 0. Say I have a question: what is refund policy? If the question is asked by customer(where key value is 1) it will return You will get refund in 3 days else it will return You will get refund in 7 days So I am stuck how to pass this customer value in handle_text which is generating response for my Question. Is there a way to do this in Rasa? My Code: from rasa_core.interpreter import RasaNLUInterpreter from rasa_core.utils importEndpointConfig from flask import FLASK, request import json nlu_interpreter = RasaNLUInterpreter(NLU_MODEL) action_endpoint = EndpointConfig(url=ACTION_ENDPOINT) agent = Agent.load(DIALOG_MODEL, interpreter=nlu_interpreter, action_endpoint=action_endpoint) @app.route("/chatbot", methods=["POST"]) def bot(): data = json.loads(request.data) msg = data["msg"] # the question by user customer = data["customer"] response = agent.handle_text(msg, sender_id=data["user_id"]) return json.dumps(response[0]["text"])

you could create a boolean slot for customer and predict different utter template

But how can I pass that slot in agent.handle_text(msg, sender_id=data["user_id"]) to be used in action_class ? If I’m not wrong I need to set it somewhere as I am not setting it in ActionClass. I am recieving it through request made on Flask web service.

you don’t need to pass to handle_text method if you use slots functionality of rasa: Slots

Sorry but I am not still clear with this because I am not recieving customer value in data['message']. I am receiving it in data['customer']. In this case how can I set slot? One thing I am sure I can’t set it in stories. So I am looking for if I can access this in ActionClass

please take a look at the docs: Actions , you can set a slot in custom action by returning appropriate event

I don’t want to set inside the ActionClass. I already know if customer value is 0 or 1 from the request that I recieved. I just want to access it inside the Action Class

there is an example how to get value of slot cuisine in the code snippet in the docs. And there is a description on how to use parameters: Actions

I checked that example but the cuisine slot was set using entity which is acquired from text itself. eg. show me a Mexican restaurant In this value of cuisine is set to Mexican. I think this is not what I need as I recieved value of customer in different key not from text.

regardless how you set it, if the information is stored as a slot in the tracker, you can get it from the tracker using tracker.get_skot(...) method

How to pass extra parameters in in handle_text in rasa?

Rasa Open Source

ricwo (ricwo) October 16, 2019, 7:21am 19

@sociopath00, please also check out the related topic Link up Custom input Channel with a custom Output Channel, where we go into some details of the implementation. I hope that helps!

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How to pass extra parameters in in handle_text in rasa?

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