Hi, I have following situation. I have a bot which supports the user creating a ticket for the IT-support. I am using forms for that. First of all, the bot asks the user if they should make the ticket together. If yes, the bot asks for a summary and a description. After that he performs a API POST call to create an issue in jira. If no, the bot only should send a link where the user can find a guide for creating a jira issue. My form is working fine in some parts. If the users agrees to fill out the form everything is okay, but If the user says no and he just wants the link I run in problems deactivating the form. Here are some parts of my config: Rasa Form class CreateJiraIssue(FormAction): """Example of a custom form action""" def name(self): """Unique identifier of the form""" return "create_jira_issue_form" @staticmethod def required_slots(tracker: "Tracker") -> List[Text]: return ["start_form", "sd_summary", "sd_description"] def slot_mappings(self) -> Dict[Text, Union[Dict, List[Dict[Text, Any]]]]: return { "start_form":[ self.from_intent(intent="affirm", value=True), self.from_intent(intent="deny", value=False) ], "sd_summary":self.from_text(), "sd_description":self.from_text() } def validate_start_form( self, value: Text, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any], ) -> Dict[Text, Any]: last_intent = tracker.latest_message['intent'].get('name') if last_intent == 'deny': confluence_link = 'mylink' element = { "template-type": "generic", "elements": [ { "flag": "l", "before": "", "middle": "", "after": " findest du eine Anleitung, wie man eine Jira Service-Anfrage erstellt. " , "links": [ { "url": confluence_link, "title": "Hier" } ] } ] } dispatcher.utter_custom_json(element) return self.deactivate() else: return {"start_form": "True"} def submit( self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any], ) -> List[Dict]: print("all done") return [AllSlotsReset()] Please ignore the custom JSON utterance. This is just my way to send a link to the user with some text. Domain actions: #Utterances - utter_goodbye - utter_greet - utter_you_are_welcome intents: - goodbye: triggers: utter_goodbye use_entities: [] - greet: triggers: utter_greet use_entities: [] - say_thank_you: triggers: utter_you_are_welcome use_entities: [] - jira_ask_for_service_request_guide: use_entities: [] slots: start_form: type: un…

Can´t deactivate rasa form if user want to stop

lindig (Max) April 22, 2020, 12:17pm 5

Unfortunately this didn´t solved my problem. I searched in the rasa forum and found this thread. This and your suggestions to make a categorical slot solved my problem!

1 Like

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Can´t deactivate rasa form if user want to stop

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