version: "2.0" intents: - greet - goodbye - affirm - deny - mood_great - mood_unhappy - bot_challenge - RPA - automation - RPA_work - RPA_tool - RPA_step - RPA_applications - RPA_benefits - RPA_future - RPA_types - RPA_implementation - AI - AI_developed - AI_automation - AI_chatbot - AI_technologies - AI_NLP - OCR - OCR_automation - OCR_used - OCR worthy - BPM - IOT - CoE - CoE_benefits - CoE_centre - CoE_function - CoE_featsystems - CoE_solutions - FIBO - FIBO_chatbot - FIBO_features - FIBO_benefits - FIBO_analysis - PIGEON - PIGEON_main - PIGEON_aotomation - PIGEON_benefits - PIGEON_works - PIGEON_time - PIGEON_cost - PIGEON_implement - PIGEON_solutions - PIGEON_pricing - PIGEON_price_basic - PIGEON_price_standard - PIGEON_price_professional - PIGEON_price_enterprice - PIGEON_process_basic - PIGEON_process_standard - PIGEON_process_professional - PIGEON_process_enterprise - PIGEON_ongoing_basic - PIGEON_ongoing_standard - PIGEON_ongoing_professional - PIGEON_ongoing_enterprise - PIGEON_services_basic - PIGEON_services_standard - PIGEON_services_professional - PIGEON_services_enterprise - PIGEON_IRIS_market - PIGEON_IRIS - PIGEON_IRIS_objectives - PIGEON_IRIS_features - PIGEON_IRIS_solutions - Robotics_IRIS - matrix_IRIS - IRIS_channels - PIGEON_IRIS_time - PIGEON_IRIS_cost - PIGEON_IRIS_implement - PIGEON_IRIS_complexity - PIGEON_IRIS_save - IRIS_itelligence - IRIS_key_stages - IRIS_standard - IRIS_use_cases - IRIS_pricing - IRIS_price_basic - IRIS_price_standard - IRIS_price_professional - IRIS_price_enterprice - IRIS_queries_basic - IRIS_queries_standard - IRIS_queries_professional - IRIS_queries_enterprise - IRIS_ongoing_basic - IRIS_ongoing_standard - IRIS_ongoing_professional - IRIS_ongoing_enterprise - IRIS_services_basic - IRIS_services_standard - IRIS_services_professional - IRIS_services_enterprise - IRIS_channels_basic - IRIS_channels_standard - IRIS_channels_professional - IRIS_channels__enterprise - PIGEON_iVIPS_market - PIGEON_iVIPS - PIGEON_iVIPS_objective - PIGEON_iVIPS_features - PIGEON_iVIPS_benefits - PIGEON_iVIPS_work - Automation_setu - Automation_setu_get - Automation_setu_discovery - Automation_setu_deploy - Automation_setu_hyper - Automation_setu_scale - Automation_setu_collaborate - Automation_setu_insight - Automation_setu_integrating - Automation_setu_benefits - Automation_setu_work - Automation_setu_cost - Automation_setu_subscription - Automation_setu_subscription_fees - Automation_setu_implement - PAT_work - PAT_features - PAT_benefits - PAT_eligiblity - PAT_complexity - PAT_ROI - PAT_report - Feat_systems_finance_bank - RPA_finance_bank - Feat_systems_insurance - RPA_insurance - Feat_systems_retail - RPA_retail - Feat_systems_manufacturing - Feat_systems_healthcare - RPA_health - Feat_systems_media - RPA_media - Feat_systems_INFRASTRUCURE - RPA_help_IT - RPA_IT_NFRASTRUCURE - Feat_systems_HR_process - HR_prcess - Feat_systems_use_solution - Feat_systems_services_provide - Ecosystem - Ecosystem_hyper - Ecosystem_benefits - consulting_use_RPA - consulting_help_RPA - consulting_Feat_RPA - Licensing_diff_robots - Licensing_help_Fear - Licensing_RPA - Licensin_module - Training_RPA - Training_RPA_module - Training_RPA_tool - Training_RPA_certification - Training_RPA_worth - Enterprise_aplications - Enterprise_applications_feat - Enterprise_UI_feat - Enterprise_step_web - Enterprise_technologies_web - Enterprise_technologies_app - Enterprise_benefits - Enterprise_implement_app - Enterprise_connect_app_web - Feat_systems_maintain - Feat_systems_mission - Feat_systems_do - Feat_systems_partner - Feat_systems_blog - Feat_systems_why - Feat_systems_covered - Feat_systems_automated - Feat_systems_customers_served - Feat_systems_transform - Feat_systems_provide_service responses: utter_greet: - text: "Hey! How are you?" utter_cheer_up: - text: "Here is something to cheer you up:" image: "https://i.imgur.com/nGF1K8f.jpg" utter_did_that_help: - text: "Did that help you?" utter_happy: - text: "Great, carry on!" utter_goodbye: - text: "Bye" utter_iamabot: - text: "I am a bot, powered by Rasa." utter_RPA: - text: "Robotic Process Automation (RPA) is a software technology that automates structured, rule-based procedures and can basically be performed by virtual robots. These robots imitate human interaction with a software system and work as a human on the user interface in a similar way." utter_automation: - text: "Business process automation (BPA), also known as business automation or digital transformation, is the technology-enabled automation of complex business processes. It can streamline a business for simplicity, achieve digital transformation, increase service quality, improve service delivery, or contain costs. It consists of integrating applications, restructuring labor resources, and using software applications throughout the organization. Robotic Process Automation (RPA) is an emerging field within BPA that uses artificial intelligence." utter_RPA_work: - text: "RPA creates workflows for software bots to mimic human-computer interactions, defined by a set of instructions, with high speed and accuracy. It is best suited to handle large volumes of data. It can possibly mimic any human activity which includes login, password change, fill out applications, and other complex tasks like integrating with CRM and ERP systems of a business. " utter_RPA_tool: - text: "RPA tools provide you a platform to create your automation workflow. It allows you to create robots and integrate robots with each other or with other applications in your business. RPA tools help you schedule the automation process and monitor them as and when required." utter_RPA_step: - text: "Suitable workflow, Process Assessment, Before and After Analysis, Best RPA Tool, Test the process " utter_RPA_applications: - text: "1) Data Extraction 2) Filling the forms 3) Maintaining the employee’s database 4) Generate Reports 5) Cloning Data" utter_RPA_benefits: - text: " RPA is an Automation workflow that creates and designs bot to handle low-intensive human workload which is performed repetitively and sequentially handling large volumes of data. Benefits of RPA include:-- High Accuracy in the output, Time- saving process, Handles a large amount of data within a couple of seconds. , Improves efficiency and productivity of the process workflow, Cost-saving for the overall business and it is a one-time investment, No human intervention required, Follows regular compliance standards. " utter_RPA_future: - text: " Almost 70% of the companies globally are using RPA in more than 60% of their workflow. With the world moving towards Digitization, RPA and AI will be on high demand as every company would want some cost-saving and efficient solutions to their business workflows. In the future, all the manual tasks will be handled by the robots and the human brain will be used to perform more analytical and problem-solving activities for a business. " utter_RPA_types: - text: " 1) Attended Bot 2) unattended Bot 3) Hybrid bot " utter_RPA_implementation: - text: " 1) Process Identification 2. Process Assessment Tool 3. Pilot Run 4.Design overall workflow 5. Deploy the bots 6. Monitoring and Support " utter_AI: - text: " AI is that part of Computer Science which replicates the human intelligence and automates this behavior. By making use of artificial artifacts simulations, AI executes its software programs on a computer. " utter_AI_developed: - text: "1) Knowledge-based systems 2) Pattern Analysis and Recognition 3) Robotics 4) Pattern Prediction 5) Artificial Behavior " utter_AI_automation: - text: "Intelligent Automation promises to automate routine and non-routine tasks which include intuition, judgment, creativity, persuasion, or problem solving related tasks." utter_AI_chatbot: - text: "1) A customer initiates conversation 2) Chatbot collects info to understand request 3) Chatbot kicks off tasks in back-office applications 4) Chatbot brings in human agent to assist if necessary 5) Customer request resolved" utter_AI_technologies: - text: "a) Natural Language Processing b) Machine Learning c) Deep Learning d) Machine vision" utter_AI_NLP: - text: " 1) voice recognition 2) Segmentation of previously recorded language into individual words and sentences. 3) Recognize the basic forms of words and record grammatical information .4) Recognize the functions of individual words in a sentence (subject, verb, object, article, etc.) .5) Extract the meaning of sentences and parts of sentences .6) Recognizing sentence contexts and sentence relationships" utter_OCR: - text: "Optical Character Recognition is one such tool that is used to extract text from images and documents via electronic or mechanical channels. It converts typed, printed, or handwritten data into machine-encoded text which can then be used by a company to process different applications. " utter_OCR_automation: - text: "With AI, OCR can capture data from machine printed documents and recognize handwritten patterns for many fonts and sized. OCR with AI is a very challenging feature promising faster data capture and data entry with a high level of accuracy makes OCR an important component for automation" utter_OCR_used: - text: "1) Scanning documents 2) Reading Images from Remote Machines" utter_OCR worthy: - text: "Some required processes read a PDF or a Cheque or e-Document or a receipt, manually enter the data in the company database, and process the requests as per the data entered. Hence, using OCR in RPA will enable companies to automate such manual processes over a large volume of data" utter_BPM: - text: "Business process management is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes." utter_IOT: - text: "The Internet of things describes the network of physical objects—“things”—that are embedded with sensors, software, and other technologies for the purpose of connecting and exchanging data with other devices and systems over the Internet." utter_CoE: - text: "Right, CoE helps in finding new automation opportunities, scaling up automation processes by using RPA within the enterprise and supporting for long term vision." utter_CoE_benefits : - text: "Team with well defined roles, establish a council, effective governance model, manage organizational change, efficient collaboration with IT services." utter_CoE_centre: - text: "a) RPA CoE leader ,b) IT infrastructure leader ,c) Analyzer,d) Designer,e) Developer,f) Administration support" utter_CoE_function: - text: "Governance- path of scaling, system access, compliance to policies & procedures. 2>Processes- Process discovery, development, deployment. 3>Tools & tech- Tool choices & licences, Architecture RoE, infra support. 4>.Operations- Maintenance, support, monitoring." utter_CoE_featsystems: - text: "Featsystems have developed a solid foundation for the last 3/4 years in RPA and AI with a Dedicated team that is certified to handle complex projects also designed a PAT tool to choose the right process for automation." utter_CoE_solutions: - text: "Feat Systems do provide various ready to use and custom RPA & Intelligent Automation solutions like Pigeon, Automation Setu, Process Assessment Tool and custom solutions related to vairous industries i.e Banking & Finance, Insurance, Retail & its processes i.e IT & Infrastrucure, HR, Finance & Accounting " utter_FIBO: - text: "Fibo is an “Intelligent Text Analytics System” chatbot which was particularly developed with customer support satisfaction in mind. It analyzes and understands the sentiment of the user’s request to extract the necessary entities and replies to such requests in real-time.FIBO chatbot provides personalized customer care at your fingertip. They provide end-to-end Sales, Marketing, and Support Management to the customer as and when required." utter_FIBO_chatbot: - text: "In sales marketing and support management service perspective, the main objective is To have a better conversation, To convert leads to opportunities, To improve productivity and the performance of your team, To improve customer advocacy " utter_FIBO_features: - text: "1) Fibo is powered by AI, ML, RPA & iBPM 2) With the intelligent feature, fibo is quick to transfer and allows human agents to spend their time addressing more complex inquiries 3) It logs support tickets and inquiries with user assignments to respective ticketing and CRM applications 4) Fibo answers based on customer requirements and then suggest the best product, services, or a solution accordingly 5) FIBO, when embedded in your existing customer processes, understands your business communication, and prioritizes them accordingly." utter_FIBO_benefits: - text: "1) FIBO is independent and can also be a self-support channel for IRIS 2) FIBO is quick in replying to an instant response within seconds 3) FIBO can work in any business environment. It is scalable and can deliver a better customer experience 4) Increased customer engagement, Fibo helps the customer to find what he is looking for and also classify based on various recommendations 5) Adequate in understanding whether the customer is new or existing 6) FIBO is 24/7 available to engage with the customers, to deal with information-based questions, and to reduce support service tickets. " utter_FIBO_analysis: - text: "1) It is anticipated that the chatbot market will increase from $2.6 billion in 2019 to $9.4 billion in 2024 at 29.7% (CAGR) 2) By 2020, 80% of companies will have some kind of chatbot automation 3) Customer service costs can be saved by chatbots up to 30% 4) More than 50 % of customers expect a company to be available 24/7" utter_PIGEON: - text: "PIGEON is a cloud-based end-to-end �Automation As A Service� platform designed with �automation first mentality� and important attributes of hyper-intelligent automation in mind." utter_PIGEON_main: - text: "The core objective of building this platform is to provide various business automation solutions that offer end-to-end business process management along with intelligent automation capabilities which gradually transform entire business under one roof." utter_PIGEON_aotomation: - text: "1) BPM 2) AI 3) OCR 4) RPA" utter_PIGEON_benefits: - text: "a) One stop shop for entire business transformation b) Secure & Scalable c) Faster Implementation (within weeks time) d)Improved staff retention by reduced high volume low value work to focus on complex/higher value work activities e) Ensure business continuity during transactions influx or pandemic season f)No Setup/Hardware/License/Implementation/Support Cost g)Only pay subscription fees per process when operational" utter_PIGEON_works: - text: "a) Customer Engagement b) Business Data Analysis & Process Discovery c)Implementation (within week�s time) d)Scale automation to any size." utter_PIGEON_time: - text: "a) PIGEON Setup & Data Mappings : 1-3 weeks b)Low complex process: 1-2 weeks c) Medium complex process : 3-4 weeks d) High complex process : 5-8 weeks" utter_PIGEON_cost: - text: "PIGEON will charge you only nominal subscription fees per process depending upon complexity, SLA/TAT and transaction volume of the given business process" utter_PIGEON_implement: - text: "As per our recetnt analysis organizations are not thinking from end-to-end digital transformation lens, rather implementing spot solutions limited to simple RPA tasks and scripting automation whereas Pigeon is an end-to-end digital transformation solution, transforming full business process journeys starting from manual to digital to automation (digital transformation)." utter_PIGEON_solutions: - text: "PIGEON platform currently offers Intelligent Customer Query Response System (IRIS) and Intelligent Vendor Invoice Processing System (iVIPS)" utter_PIGEON_pricing: - text: "1) Basic 2) Standard 3) Professional 4) Enterprise" utter_PIGEON_price_basic: - text: "It's free if the basic plan is chosen" utter_PIGEON_price_standard: - text: "If chosen the pricing of the standard plan is ₹5,00,000/Month" utter_PIGEON_price_professional: - text: "If chosen the pricing of the professional plan is ₹10,00,000/Month" utter_PIGEON_price_enterprice: - text: "To choose, you must call featsystems" utter_PIGEON_process_basic: - text: "Single Process(for 1 month)" utter_PIGEON_process_standard: - text: "1 to 10 process" utter_PIGEON_process_professional: - text: "10 to 25 process" utter_PIGEON_process_enterprise: - text: "25+ process" utter_PIGEON_ongoing_basic: - text: "Yes a basic support" utter_PIGEON_ongoing_standard: - text: "Yes standard support" utter_PIGEON_ongoing_professional: - text: "Yes standard support" utter_PIGEON_ongoing_enterprise: - text: "It is a Scope driven" utter_PIGEON_services_basic: - text: "No professional services available on choosing a basic plan" utter_PIGEON_services_standard: - text: "One-time setup fee – ₹3,00,000" utter_PIGEON_services_professional: - text: "One-time setup fee – ₹5,00,000" utter_PIGEON_services_enterprise: - text: "It is a Scope driven" utter_PIGEON_IRIS_market: - text: "1) The single most important factor for customer service is response time, 75% of customers prefer a short response time. 2) Automation and self-service are key for faster customer service. 3) One recent customer service study found that 62% of companies do not respond to customer emails. For companies that do respond, the average response time is 12 hours, with the slowest response taking longer than 8 days. 4) Less than 10% of customer responses are automated. 5) Automation thus far is mainly limited to IT services." utter_PIGEON_IRIS: - text: "PIGEON-IRIS is an omnichannel �Intelligent Customer Query Response System� designed with �customer first mentality� and important attributes of intelligence as well as better customer service in mind." utter_PIGEON_IRIS_objectives: - text: "a) Reduce Queries using improved self-service channels i.e chatbot . b) Faster Response by limiting human intervention. c) Automate- Integrating AI and Robotics." utter_PIGEON_IRIS_features: - text: "a) LIVE SUPPORT - Chatbot backed by knowledge base & live agent (if needed) b) AI CLASSIFIER - AI powered classifier for all offline customer queries c) ROBOTICS - Robot takes first turn to answer customer queries and routes to human in case of exceptions." utter_PIGEON_IRIS_solutions: - text: "1) One stop shop solution for entire customer support process transformation 2) Reduce Manual efforts by nearly 80% 3) Improve work efficiency by almost around 200% 4) Quality improvement with nearly 0% error rate 5) Improvement of Service levels from 10min to 1 min." utter_Robotics_IRIS: - text: "Robotics is to automate query processing and response using robot agents." utter_matrix_IRIS: - text: "AI Matrix to classify intent, sentiment & priority of query and assign automatically to available robot agents & human agents only in case of exceptions ." utter_IRIS_channels: - text: "Support Channels includes Intelligent Chatbot, WhatsApp, Email & Webforms." utter_PIGEON_IRIS_time: - text: "1) PIGEON-IRIS Setup & Data Mapping : 1-2 weeks 2) Low complex process/query flow : 0-1 week 3) Medium complex process /query flow : 1-3 weeks 4) High complex process /query flow : 4-6 weeks." utter_PIGEON_IRIS_cost: - text: "PIGEON-IRIS will charge you only nominal subscription fees per query flow process depending upon complexity, SLA/TAT and transaction volume of the given query flow process." utter_PIGEON_IRIS_implement: - text: "PIGEON-IRIS is an end-to-end digital transformation solution, transforming full customer journeys starting from customer interaction to back-office processing and can be easily configured and customized based on client needs and easily integrated with customer systems i.e. ITSM, CSM, Email, FTP, Database systems etc." utter_PIGEON_IRIS_complexity: - text: "a) Number of business steps associated in the particular process. b)Number of technical steps associated in the particular business steps. c) Each technical step i.e. data entry, file reading, email reading, image data reading etc. complexity defined based on 1)Solution Technology i.e. RPA, OCR, ML etc. 2) Application involved i.e. SAP, Mainframe, Salesforce etc. 3)Application technology i.e. Web, Desktop, green screen etc. 4) Application Forms i.e. includes number of fields, business rules & exceptions associated with it." utter_PIGEON_IRIS_save: - text: "IRIS can save a minimum of 70% of customer existing support function costs. i.e. if the customer is currently spending USD 3 million in current support function then IRIS can save USD 2 million within the first 12 months as ROI after implementation/deployment. " utter_IRIS_itelligence: - text: "IRIS with its key intelligence can Prioritise query/request/complaints based on customer ratings/levels, which can help businesses significantly to grow their higher rating customer base like HNI (High Net-worth Individuals)." utter_IRIS_key_stages: - text: "1) Query in 2) Query Classification 3) Query Assignment 4) Query Re-classification & Re-assignment 5) Query Resolution 6) Query Response." utter_IRIS_standard: - text: "1) Engage- Connect with IRIS Team or UiPath team 2) Analyse- IRIS team will analyse existing business function data & prepare ideation 3) Deploy - IRIS team will start deployment of CSM or ITSM use cases & provide benefit realisation of it 4) Improve- IRIS team will provide consulting to improve and optimise current business process 5) Grow- Scale automation journey and grow business volume substantially." utter_IRIS_use_cases: - text: "We have covered usecases in BFSI sector as follows- Account Opening, Client Mappings, Account Modification, Order Processing, Brokerage Operations, Payin, Payout, Redemption, RMS, Complaints, Reports, Account Closure" utter_IRIS_pricing : - text: "1) Basic 2) Standard 3) Professional 4) Enterprise." utter_IRIS_price_basic: - text: "It's free if the basic plan is chosen" utter_IRIS_price_standard: - text: "If chosen the pricing of the standard plan is INR 560/Query" utter_IRIS_price_professional: - text: "If chosen the pricing of the professional plan is INR 400/Query" utter_IRIS_price_enterprice: - text: "If chosen the pricing of the professional plan is INR 160/Query" utter_IRIS_queries_basic: - text: "Single Query(for 1 month)" utter_IRIS_queries_standard: - text: "100 to 1000/Day" utter_IRIS_queries_professional: - text: "1000 to 9999/Day" utter_IRIS_queries_enterprise: - text: "10000+/Day." utter_IRIS_ongoing_basic: - text: "Basic Support." utter_IRIS_ongoing_standard: - text: "Standard support" utter_IRIS_ongoing_professional: - text: "professional support" utter_IRIS_ongoing_enterprise: - text: "Standard support." utter_IRIS_services_basic: - text: "No professional services available on choosing a basic plan" utter_IRIS_services_standard: - text: "One-time setup fee – ₹2,00,000" utter_IRIS_services_professional: - text: "One-time setup fee – ₹5,00,000." utter_IRIS_services_enterprise: - text: "One-time setup fee – ₹15,00,000" utter_IRIS_channels_basic: - text: "Only Email" utter_IRIS_channels_standard: - text: "Email, Intelligent Chatbot, Whatsapp, Webforms." utter_IRIS_channels_professional: - text: "Email, Intelligent Chatbot, Whatsapp, Webforms." utter_IRIS_channels__enterprise: - text: "Email, Intelligent Chatbot, Whatsapp, Webforms" utter_PIGEON_iVIPS_market: - text: "1) 50% of companies globally are using the 'Invoice Workflow Automation Tool'. 2) 48% of the manual handling of Invoice Processing leads to inefficiency in the process with 34% of the time, the data facing errors or missing values. A recent Survey has clearly stated that a non-automation company spends more than $10 per invoice. Pigeon iVIPS will make your company stand out in the market with its integrated Vendor Management approach and will promise you to deliver a very cost-saving efficient Account Payable Process." utter_PIGEON_iVIPS: - text: "PIGEON-iVIPS is an omnichannel “Intelligent Vendor Invoice Processing System” designed with important attributes of current & post COVID-19 scenarios in mind." utter_PIGEON_iVIPS_objective: - text: "In the business to decrease the invoice cycle time, reduce the cost per invoice, perform thorough market research, and negotiate with the vendors, and maintain a good relationship with the suppliers and provide an integrated approach for vendor management exploiting cutting-edge technologies of AI and RPA." utter_PIGEON_iVIPS_features: - text: "1) Teamwork 2) Decision-Maker 3) Robotics." utter_PIGEON_iVIPS_benefits: - text: "a) Reduce Manual Efforts by 80% b) Faster Approvals from weeks to days to hours to minutes c) Faster Payment Processing from months to weeks d) Improve Business Efficiency by re-deploying the workforce to higher-value activities." utter_PIGEON_iVIPS_work: - text: "PIGEON iVIPS stores the vendor data in the cloud network. Using OCR and AI technology, it reads the receipts digitally and collects the information required. It then analyses the data and proceeds for publishing and payment for the vendors as per the intelligence gained over a while." utter_Automation_setu: - text: "Through Automation Setu, we provide any size of businesses to experience RPA bots as a service without having to pay a high setup cost and to purchase your component licenses." utter_Automation_setu_get: - text: "1) Process Discovery 2) Build & Deploy 3) Hyper-care 4) Scale 5)Collaboration 6)Insights." utter_Automation_setu_discovery: - text: "We identify processes for automation and provide an integrated workflow for your business to manage the end-to-end process orchestration." utter_Automation_setu_deploy: - text: "We design, build, train, test, schedule, and deploy bots as per your specifications or process definitions." utter_Automation_setu_hyper: - text: "We do complete maintenance & hyper-care related activities for the deployed bots." utter_Automation_setu_scale: - text: "We can scale to whatever size you need to expand the future automation you want in your business." utter_Automation_setu_collaborate: - text: "Our bots will do real-time interaction with the nominated business unit/user on decision making, process interruptions, process completion, etc." utter_Automation_setu_insight: - text: "Our bots will provide operational transparency & process insights by actively engaging process teams, sharing progress, and asking for help." utter_Automation_setu_integrating: - text: "1) Security Training 2) Data Privacy 3) Infrastructure 4) Security Audits." utter_Automation_setu_benefits: - text: "No Setup cost, No license cost, No Implementation cost, Quickly Operational, Quick ROI, Pay only when operational, Pay as you grow." utter_Automation_setu_work: - text: "1) Engage 2) Publish 3) Grow" utter_Automation_setu_cost: - text: "Automation Setu is a truly subscription-based RPA cloud platform, where it will only cost based on Bot usage." utter_Automation_setu_subscription: - text: "Automation Setu will charge fixed subscription fees (hourly/daily/weekly/monthly/yearly) per business process automation." utter_Automation_setu_subscription_fees: - text: "No, subscription fees vary based on complexity, transaction volume, SLA/TAT, and schedule of any given business process." utter_Automation_setu_implement: - text: "Based on our analysis, companies are only getting ROI when they automate more than 30 processes using RPA components because RPA platforms initial cost of RPA components licenses, hardware, software licenses and setup cost if very high where using Automation even small companies can leverage benefits of RPA from first process itself since they don't need to invest anything except subscription fees when bot start functionining/process automated." utter_PAT_work: - text: "A smart analytical tool that gives complete process visibility. It crunches the data and recommends the best automation candidates and measures the time and money saved." utter_PAT_features: - text: "Eligibility Analyzer, Complexity Analyzer, ROI Analyzer, Priority report" utter_PAT_benefits: - text: "a) Tool is free can be used anywhere & anytime b) Gives Immediate results for ROI c) Complete process visibility results. d) Increased flexibility." utter_PAT_eligiblity: - text: "This is the first step in the production of a PAT Tool to ensure the process is ready for automation. Basically, it analyzes the processing activity and tests whether the flow changes in the future." utter_PAT_complexity: - text: "This is the second step in a particular process the complexity analyzer may define the complexity and provide the results in a phrase. It is measured on the basis of standard input, application type, no. of screens and VDI/Citrix as RPA shines in a Citrix environment." utter_PAT_ROI: - text: "This is the third and key step of the tool ROI analyzer measures the employee full-time money by per hour. the formula calculates how much hours RPA saves when accounting with fulltime workers." utter_PAT_report: - text: "This is the fourth and final step of the tool which generates reports with priority ranking. It tests and tells us which business process you should automate first which can yield faster ROI and is less onerous to automate." utter_Feat_systems_finance_bank: - text: "Account opening process, customer services, KYC process, Report automation, Account Closure, MF Reconciliation process, compliance, Accounts payable, General ledger, credit card processing, Mortgage processing, fraud detection etc." utter_RPA_finance_bank: - text: "An integrated RPA approach is best suited to increase the overall efficiency as well as reduce the cost of the finance & banking sector. Also, RPA enables better customer interaction and engagement in real-time." utter_Feat_systems_insurance: - text: "New Business & underwriting, claims processing, Business and process analytics, Manual Data Entry process, Usage of legacy Applications, Regulatory compliance, policy cancellations etc." utter_RPA_insurance: - text: "RPA in Insurance Domain can easily free 20-30% of the capacity at the organization level. RPA can be used to streamline insurance processes, and several other repetitive, rule-based process. Integrated RPA process can be scalable at any level in the business where a software robot imitates human keystrokes and mouse clicks which help interact with the user interface of different applications." utter_Feat_systems_retail: - text: "Master data management, Invoice to good receipt matching, return processing, Workflow Management, Customer Support Management, ERP Management, Accounting & finance, Demand & supply planning, Marketing and customer behaviour, Logistic and supply chain management." utter_RPA_retail: - text: "RPA in Retail helps to automate the details of the retail and perform tasks much faster and accurately reducing overall time and cost of the process along with increasing the efficiency of the process." utter_Feat_systems_manufacturing: - text: "Bill of materials, Administration and reporting, Customer support and service desk, Data Migration, logistics Data automation, ERP Automation, web integrated RPA." utter_Feat_systems_healthcare: - text: "Patient registration Schedule appoinment Healthcare workflow management Discharge instructions Bettercare lifecycle mediclaim Audit procedures." utter_RPA_health: - text: "RPA in the healthcare Industry results in a higher degree of operational transparency. Robots can ideally be used for monitoring, calibrating, and reporting various healthcare activities like consulting, diagnosis, surgery, pre-op processes, prescription analysis, patient registration, schedule appointment, and others. These bots are result-driven and wellness-centric which improve the customer interaction and visibility of the data with the customers." utter_Feat_systems_media: - text: "1) Order processing 2) Daily report process." utter_RPA_media: - text: "RPA in Media Industry can be specifically used in Order Processing and Daily Report Processes. They can be used to analyze and interpret media insights and customer interests over time to provide unique and different news information to their audience." utter_Feat_systems_INFRASTRUCURE: - text: "Cisco Automation, VM Creation, Password Reset, Disk Management, Memory Utilization, Storage Optimisation, Network Outage, Software Installation, Software Configuration etc." utter_RPA_help_IT: - text: "With RPA technology, manual processes can be automated using a virtual workforce that can handle a large volume of data in less time and with the highest accuracy. Companies can optimize their IT and infrastructure resources through attending or unattended bots." utter_RPA_IT_NFRASTRUCURE: - text: "a) Windows server management b)Database management c) Storage management d) Network management ." utter_Feat_systems_HR_process: - text: "Payroll Automation, Recruitment and Onboarding, Monitoring Time and Absences, HR compliance management & Reporting, Data Management, Benefits and Compensation, Recruiting and Hiring, Training and Development, Employee Relation." utter_HR_prcess: - text: " RPA processes can free up labor-intensive user actions and administrative tasks for more intellectually demanding activities. This way, the team can shift their focus on more innovative and decision-making activities." utter_Feat_systems_use_solution: - text: "YES, Feat Systems BOT LIBRARY https://tube.featsystems.com/ where anyone visit and view video presentation of ready to use RPA &Intelligent Automation solutions." utter_Feat_systems_services_provide: - text: "Feat Systems do provide Managed BOT Ecosystem & various professional services like Consulting, Tailor Made Automation Solutions, Resource Augmentation, Training & Licensing ." utter_Ecosystem: - text: "A service of managing the multiple bot hyper care activities to maintain the flow of processes under control so that quality is achieved at a higher level." utter_Ecosystem_hyper: - text: "a) Process bot monitoring. b) Support. c) Maintenance. d) Deployment Support." utter_Ecosystem_benefits: - text: "a) Better quality. b) Reduced cost. c) Fewer implications. d) Faster growth." utter_consulting_use_RPA: - text: "Feat provides you with RPA/Automation consulting to identify which processes can be automated efficiently and gives you an insight into how RPA/automation implementation is going to benefit your company as a whole.�" utter_consulting_help_RPA: - text: "You can identify which processes can be automated and which tool is best to implement RPA automation for your business. Feat helps you understand how RPA/Automation will increase tour business productivity and help in cost-cutting.�" utter_consulting_Feat_RPA: - text: "Feat will help your business in cultural Adoption, Process Assessment Tool, IT engagement, and In-house Capability building. " utter_Licensing_diff_robots: - text: "Unattended Robots do not require human intervention to complete their process. They need to be triggered once and they continuously start processing the data. Attended Robot, on the other hand, behaves as an assistant to a human. Hence, such robots require human input every now and then to complete the process. " utter_Licensing_help_Fear: - text: "Feat has an assessment mechanism that will help identify the required licenses to automate your business processes. " utter_Licensing_RPA: - text: "Orchestrator helps manage all your robots from one place. It helps you handle robot queues and provide you with insights into your RPA process." utter_Licensin_module: - text: "It enables users to automate with highly intuitive tools (not code) like process recorders, drag & drop widgets & best practices templates. The number of Studio licenses is dependent on the number of developers that are intended." utter_Training_RPA: - text: "Feat Training Model is structured to enable major roles in an RPA center of excellence, by integrating self- learning and instructor-led teaching." utter_Training_RPA_module: - text: "1) Technical training- In RPA Developer Modules for RPA developers, solution architects 2) Non-Technical training- In RPA Awareness Module for Non-technical roles, process owners, business representatives & Business Analyst Module for Business analysts, process SMEs." utter_Training_RPA_tool: - text: "You will be using UiPath or automation anywhere tools in your training." utter_Training_RPA_certification: - text: "Yes you will get certifications from UiPath academy & Automation anywhere" utter_Training_RPA_worth: - text: "RPA has a good career in the future everything will be automated as RPA industry will hit 2.9B dollars by 2021, according to Forrester." utter_Enterprise_aplications: - text: "An enterprise application is various programs or software technology that is used by the business to assist the organization in solving enterprise problems." utter_Enterprise_applications_feat: - text: "Design UI/UX, Microsoft stack, java/J2ee development." utter_Enterprise_UI_feat: - text: "In Feat systems, we offer instinctive and easy to use mobile website designed by our UX/UI designers and it has come around as the best way to reach to your expectations that customers are looking for in your products." utter_Enterprise_step_web: - text: "UI/UX Research & Analysis, Mobile User Experience Design, Responsive to all Screens, Wire Frames & Prototypes, Responsive Mobile Development, Cross-Browser Compatibility, Attractive Front-End Designs, Multiple Platform Compatibility, Unique artworks and graphics." utter_Enterprise_technologies_web: - text: "Photoshop, CorelDraw, Illustrator, HTML5, CSS3, Js." utter_Enterprise_technologies_app: - text: "For Android- Eclipse Android Studio Android SDK ,For IOS- iOS XCode Cocoa Touch COCOS 2D UNIX." utter_Enterprise_benefits: - text: "Mobile Phones have become an integral part of a person’s life. He spends 80% of his mobile surfing time on Apps. Hence, with Enterprise Mobility, you can connect with your customers better, engage them, and build loyalty with them. " utter_Enterprise_implement_app: - text: "Once you have the right set of tools, you can create a mobile app for your business. But you need to keep updating the app as and when required. " utter_Enterprise_connect_app_web: - text: "You can connect with your customers on both the platforms but Mobile connectivity is more advantageous as you can engage with your customer more. " utter_Feat_systems_maintain: - text: "We, at Feat, believe in “Customer Delight” as our achievement. Hence, each employee ensures quality to be delivered with each interaction with the business. We ensure that we follow quality in delivering our services and solutions to the customers. " utter_Feat_systems_mission: - text: "Our Vision is to create a better tomorrow with Intelligent Automation solutions. Our Mission is to create Intelligent Automation solutions to increase the overall productivity for business and reduce human load, time, and cost for the business. " utter_Feat_systems_do: - text: "We, at Feat Systems, offer end-to-end Automation solutions and services through Automation Setu, Pigeon, IRIS, iVIPS, Process assessment tool Managed Bot Ecosystems to enable your business to compete with the Digital world efficiently. We have highly professional employees to handle the Automation process and we are associated with the top Automation Vendors; UIPath and Automation Anywhere. " utter_Feat_systems_partner: - text: "We are partnered with the global leaders of the RPA tool i.e. Uipath, Automation Anywhere, Softomotive, Datamatics." utter_Feat_systems_blog: - text: "As the RPA industry grows, you will surely be aware of the latest updates, project perspectives, and guidance on these fantastic RPA pages." utter_Feat_systems_why: - text: "A) We are a boutique firm, Solly focused on process automation, with more than 3+ years of experience in this space. B) We have a highly skilled and experienced team that is capable of automating any complex process implementation. C) We have expert level core competencies on various automation components such as RPA, AI, OCR, and BPM. D) We are a certified diamond partner with the top 2 RPA vendors. E) We have rich experienced professionally ready pigeon teams to work on the remote agile model for pigeon implementation." utter_Feat_systems_covered: - text: "With the help of RPA & AI solutions, Feat systems has covered various industries i.e. Finance & Banking, Insurance, Retail, Manufacturing, Healthcare & Media." utter_Feat_systems_automated: - text: "445 + processes has been automated and gained 93+ efficiency" utter_Feat_systems_customers_served: - text: "We deployed automation solutions on a large scale and served 30+ customers until now." utter_Feat_systems_transform: - text: "We use digital transformation and customer-centric approaches in our automation solutions to transform our customer's business processes." utter_Feat_systems_provide_service: - text: "1) PIGEON 2) IRIS 3) iVIPS 4) Automation Setu 5) Managed bot eco-system 6) Process assessment tool" session_config: session_expiration_time: 60 carry_over_slots_to_new_session: true