I have created a simple FAQ chatbot for my website, here is the link if you want to try it out. http://18.104.22.168/guest/conversations/production/fbf41cb03aac473e89ecf14b557931fa
I was wondering how could I improve this chatbot, one way was to create buttons so that it improves the customer experience. I have introduced 3 buttons just to test it out.
But I never really understood what are real benefits of classifying entities in the training data, I have did it for a few when I was creating the chatbot, but now I was thinking some of the problems that the chatbot is facing in intent classifcation is due to this, Am I right?
What I don’t really understand how it is going to improve my chatbot and the logic behind it?
Is there any other suggestions you have for me to improve the chatbot.
The chatbot is meant to be used in an e-commerce website which sells water filter products.