Hey @lgabs,
We typically recommend running deploying Rasa X to a server in order to collection conversations, you would need to leave it continually running, etc.
That being said if you want to fix this issue can you tell me what version you are running? It might be worth updating to the latest as well depending on what version you are on atm.
The alternative locally is running Rasa Open Source and using rasa shell to interact with your assistant then deploy Rasa X on a server setup for other users to communicate with it and be able to annotate and update your assistant from these conversations.
Thanks