Hi @dipenpatel235, from what I have seen in other questions here on the forum (such as here), getting None intents can happen for instance when you type an unknown word (such as ‘IIT’ in your case). What pipeline are you using? As a rule of thumb, if you want your chatbot to correctly handle unseen words, I recommend using CountVectorsFeaturizer with the OOV (out-of-vocabulary word) functionality in your pipeline, more on it for example in this thread.