# What is the difference between utters and action? I can ask questions through both right?

**URL:** <https://forum.rasa.com/t/what-is-the-difference-between-utters-and-action-i-can-ask-questions-through-both-right/13262>\
**Category:** Rasa Open Source\
**Created:** [July 21, 2019, 11:29pm UTC](https://forum.rasa.com/t/what-is-the-difference-between-utters-and-action-i-can-ask-questions-through-both-right/13262 "2019-07-21T23:29:45Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![parshvashah14](https://avatars.discourse-cdn.com/v4/letter/p/c67d28/32.png) [@parshvashah14](https://forum.rasa.com/u/parshvashah14)\
**Post date:** [July 21, 2019, 11:29pm UTC](https://forum.rasa.com/t/what-is-the-difference-between-utters-and-action-i-can-ask-questions-through-both-right/13262/1 "2019-07-21T23:29:45Z")

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If actions can fulfill the necessity of asking questions, as a bot, to the user, then why do I need utters?

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**Author:** ![gcgloven](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/gcgloven/32/3915_2.png) [@gcgloven](https://forum.rasa.com/u/gcgloven)\
**Post date:** [July 22, 2019, 2:24am UTC](https://forum.rasa.com/t/what-is-the-difference-between-utters-and-action-i-can-ask-questions-through-both-right/13262/2 "2019-07-22T02:24:09Z")

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You wouldn’t want to custom all the dialogue with individual custom action. Rasa already simplify the process by letting you write utter\_ messages for basic Q&As.

If you want to do form registration or link to other web services, you could then use custom actions.