Webchat with live operator

Hi, I am trying to figure out what is the best way to build a webchat which would provide the option for rasa to transfer to live operator. Does anybody have a hint where to start? For example the rasa integration with rocketchat is not capable of doing so. Slack integration is relying on third-party webchat solutions which are not open-source. Thanks

I used the following solution to achieve handoff to live agents. In my case, the front end is MS Teams and the live operator uses service now chat.

I have posted my implementation in the same thread:

thanks that helps

Can you send a custom action of transferring to the live agent? so that I can relate with my current implimentation