hey @forwitai, what i understand from your words that you will have a csv file that has two columns, and you’ll always match the intent using RASA NLU with the first column, then choose the answer provided in the second column. For this i think there is no need to work with web scrapping, and all you need is to create a knowledge base so you can query data from it. you can take a look on how to create a Knowledge Base Actions. ii hope that i got your point and helped you.