# Utter\_button\_message on basic rasa example not working

**URL:** <https://forum.rasa.com/t/utter-button-message-on-basic-rasa-example-not-working/21689>\
**Category:** Rasa Open Source\
**Created:** [November 25, 2019, 3:28pm UTC](https://forum.rasa.com/t/utter-button-message-on-basic-rasa-example-not-working/21689 "2019-11-25T15:28:48Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![durashi](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/durashi/32/6143_2.png) [@durashi](https://forum.rasa.com/u/durashi)\
**Post date:** [November 26, 2019, 7:45am UTC](https://forum.rasa.com/t/utter-button-message-on-basic-rasa-example-not-working/21689/2 "2019-11-26T07:45:49Z")

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> [@jestershoeman](#):
>
> class ActionHelloWorld(Action):
> 
> def name(self): return “action\_button”
> 
> def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]):
> 
> ```auto
> buttons = [{"title": "Button 1", "payload": "/goodbye"},
> {"title": "Button 2", "payload": "/goodbye"}]
> dispatcher.utter_button_message("Here are two buttons:", buttons)
> 
> return []
> 
> ```

I have tried your action in my action file and it worked totally fine. I have faced same kind of issue when using formaction. Check this out

> [@Button message not displayed during FormAction](http://forum.rasa.com/t/button-message-not-displayed-during-formaction/13596):
>
> Hi, i try to validate a slot for which multiple entity inputs where found in a single message. In that case the variable ‘value’ in validate\_{slot\_to\_validate} is a list of the extracted entities. My idea was to let the user choose which entity he wants to map to the slot via a button message. Therefore I wrote this functions within my FormAction which gets called in the validate\_{slot} function # result\_list here contains the possible slot values def \_ambiguous\_result(self,dispatcher,tracke…

But with custom actions it did not cause any issues so far. May be you should try restart action server again using `rasa run actions --actions actions` command and you can also refer the logs to find out what is happening inside. In case if you need to get the log file use ` rasa shell --log-file out.log --debug`.

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