# Utter\_button\_message is not working in Messenger Bot

**URL:** <https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352>\
**Category:** Rasa Open Source\
**Created:** [December 7, 2018, 9:59am UTC](https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352 "2018-12-07T09:59:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![abhishakskilrock](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/abhishakskilrock/32/4039_2.png) [@abhishakskilrock](https://forum.rasa.com/u/abhishakskilrock)\
**Post date:** [December 7, 2018, 9:59am UTC](https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352/1 "2018-12-07T09:59:24Z")

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Hi All,

I have defined buttons in custom action code. I didn’t get buttons on messenger bot whereas I can see those buttons on Web Channel(Website Integration), it shows some error, which is shown below. But when I defined those buttons in domain file, it’s showing on Messenger Bot. Please help me to resolve this issue:

I want to know one more thing sometimes messenger shows `establish a new connection: [Errno 101] Network is unreachable` Can you give me the reason behind it?

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**Author:** ![Juste](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/juste/32/15_2.png) [@Juste](https://forum.rasa.com/u/Juste)\
**Post date:** [December 17, 2018, 11:13am UTC](https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352/2 "2018-12-17T11:13:12Z")

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Hey @abhishakskilrock. Can you share what error do you get regarding the buttons?

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**Author:** ![abhishakskilrock](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/abhishakskilrock/32/4039_2.png) [@abhishakskilrock](https://forum.rasa.com/u/abhishakskilrock)\
**Post date:** [January 25, 2019, 5:25am UTC](https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352/4 "2019-01-25T05:25:47Z")

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Hey @Juste @juste_petr I didn’t get any error even log shows that response sent from system but it is not displayed on messenger.

 ![Screenshot%20from%202019-01-25%2011-57-18](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/b/b5d1861d550497cf2466f90484c1c37bfe725800.png)

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**Author:** ![abhishakskilrock](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/abhishakskilrock/32/4039_2.png) [@abhishakskilrock](https://forum.rasa.com/u/abhishakskilrock)\
**Post date:** [January 30, 2019, 10:36am UTC](https://forum.rasa.com/t/utter-button-message-is-not-working-in-messenger-bot/3352/5 "2019-01-30T10:36:42Z")

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Resolved!! [Getting user data in Facebook Messenger](http://forum.rasa.com/t/getting-user-data-in-facebook-messenger/2581/6)