# Upper and lower case

**URL:** <https://forum.rasa.com/t/upper-and-lower-case/548>\
**Category:** Rasa Open Source\
**Created:** [August 20, 2018, 4:15am UTC](https://forum.rasa.com/t/upper-and-lower-case/548 "2018-08-20T04:15:07Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Vikalp26](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vikalp26/32/375_2.png) [@Vikalp26](https://forum.rasa.com/u/Vikalp26)\
**Post date:** [August 20, 2018, 4:15am UTC](https://forum.rasa.com/t/upper-and-lower-case/548/1 "2018-08-20T04:15:07Z")

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Hi guys! I have a doubt. Below is a sentence in which the entity is my basic details.

i want to see **my basic details** from where can I do that?

I want to know that if the user writes my Basic Details, will the bot classify it as the same entity?

I guess my question is that will the bot differentiate between upper and lower case?

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**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\
**Post date:** [August 24, 2018, 1:16pm UTC](https://forum.rasa.com/t/upper-and-lower-case/548/2 "2018-08-24T13:16:22Z")

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which pipeline are you using?

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**Author:** ![Vikalp26](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vikalp26/32/375_2.png) [@Vikalp26](https://forum.rasa.com/u/Vikalp26)\
**Post date:** [August 25, 2018, 8:50am UTC](https://forum.rasa.com/t/upper-and-lower-case/548/3 "2018-08-25T08:50:18Z")

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I’m using spacy\_sklearn

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**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\
**Post date:** [August 27, 2018, 11:04am UTC](https://forum.rasa.com/t/upper-and-lower-case/548/4 "2018-08-27T11:04:09Z")

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that one might distinguish between capitalization yes. You can customise what features are used though: [https://rasa.com/docs/nlu/pipeline/#ner-crf](https://rasa.com/docs/nlu/pipeline/#ner-crf)

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**Author:** ![Vikalp26](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/vikalp26/32/375_2.png) [@Vikalp26](https://forum.rasa.com/u/Vikalp26)\
**Post date:** [August 28, 2018, 4:24am UTC](https://forum.rasa.com/t/upper-and-lower-case/548/5 "2018-08-28T04:24:26Z")

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Thanks a lot @akelad. This was really helpful.

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**Author:** ![vivekanon](https://avatars.discourse-cdn.com/v4/letter/v/45deac/32.png) [@vivekanon](https://forum.rasa.com/u/vivekanon)\
**Post date:** [October 15, 2019, 7:06am UTC](https://forum.rasa.com/t/upper-and-lower-case/548/6 "2019-10-15T07:06:32Z")

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@Vikalp26 were you able to have a policy that does the case conversion ?