# Unable to install Rasa due to error

**URL:** <https://forum.rasa.com/t/unable-to-install-rasa-due-to-error/51898>\
**Category:** Rasa Open Source\
**Created:** [March 11, 2022, 3:28pm UTC](https://forum.rasa.com/t/unable-to-install-rasa-due-to-error/51898 "2022-03-11T15:28:49Z")\
**Posts on this page:** 1\
**Showing post:** 1

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**Author:** ![Photons151](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/photons151/32/19770_2.png) [@Photons151](https://forum.rasa.com/u/Photons151)\
**Post date:** [March 11, 2022, 3:28pm UTC](https://forum.rasa.com/t/unable-to-install-rasa-due-to-error/51898/1 "2022-03-11T15:28:49Z")

</div>

I am trying to install rasa on sagemaker. I created a new environment, installed the required dependencies. I also checked with `pip install --upgrade setuptools --> Requirement already satisfied` But when I tried `pip3 install rasa`, I got the error below

```auto
Collecting rasa
  Using cached rasa-1.10.2-py3-none-any.whl (510 kB)
Collecting networkx<2.5.0,>=2.4.0
  Using cached networkx-2.4-py3-none-any.whl (1.6 MB)
Collecting terminaltables<3.2.0,>=3.1.0
  Using cached terminaltables-3.1.10-py2.py3-none-any.whl (15 kB)
Collecting questionary<1.6.0,>=1.5.1
  Using cached questionary-1.5.2-py3-none-any.whl (26 kB)
Collecting tensorflow-probability<0.10,>=0.7
  Using cached tensorflow_probability-0.9.0-py2.py3-none-any.whl (3.2 MB)
Collecting redis<4.0,>=3.4
  Using cached redis-3.5.3-py2.py3-none-any.whl (72 kB)
Collecting cloudpickle<1.4,>=1.2
  Using cached cloudpickle-1.3.0-py2.py3-none-any.whl (26 kB)
Collecting absl-py<0.10,>=0.9
  Using cached absl-py-0.9.0.tar.gz (104 kB)
  Preparing metadata (setup.py) ... error
  error: subprocess-exited-with-error
  
  × python setup.py egg_info did not run successfully.
  │ exit code: 1
  ╰─> [6 lines of output]
      Traceback (most recent call last):
        File "<string>", line 2, in <module>
        File "<pip-setuptools-caller>", line 34, in <module>
        File "/tmp/pip-install-kvl3qhqg/absl-py_72f8c49a7af741b4b55d0694e6c3b916/setup.py", line 34, in <module>
          raise RuntimeError('Python version 2.7 or 3.4+ is required.')
      RuntimeError: Python version 2.7 or 3.4+ is required.
      [end of output]
  
  note: This error originates from a subprocess, and is likely not a problem with pip.
error: metadata-generation-failed

× Encountered error while generating package metadata.
╰─> See above for output.

note: This is an issue with the package mentioned above, not pip.
hint: See above for details.

```

I restarted my kernel severally but still got the same error Kindly assist.

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