# Ultimate fallback action for TwoStageFallbackPolicy

**URL:** <https://forum.rasa.com/t/ultimate-fallback-action-for-twostagefallbackpolicy/32578>\
**Category:** Rasa Open Source\
**Created:** [August 14, 2020, 10:37am UTC](https://forum.rasa.com/t/ultimate-fallback-action-for-twostagefallbackpolicy/32578 "2020-08-14T10:37:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![visvamba](https://avatars.discourse-cdn.com/v4/letter/v/9dc877/32.png) [@visvamba](https://forum.rasa.com/u/visvamba)\
**Post date:** [August 14, 2020, 10:37am UTC](https://forum.rasa.com/t/ultimate-fallback-action-for-twostagefallbackpolicy/32578/1 "2020-08-14T10:37:00Z")

</div>

I’m trying to implement a live agent handoff using the TwoStageFallbackPolicy.

The documentation for [Fallback Actions](https://rasa.com/docs/rasa/core/fallback-actions/) says that the ultimate fallback action is specified by `fallback_nlu_action_name`. So I have specified it in `config.yml`:

```auto
- name: "TwoStageFallbackPolicy"
    nlu_threshold: 0.5
    ambiguity_threshold: 0.2
    core_threshold: 0.5
    fallback_core_action_name: "action_default_fallback"
    fallback_nlu_action_name: "action_operator_handoff"

```

But my `action_operator_handoff` is never triggered - after two stages of affirmation, the default fallback message is uttered.

How do I fix this so that, after the affirmations, the `action_operator_handoff` is triggered?