# TLS/SSL error

**URL:** <https://forum.rasa.com/t/tls-ssl-error/28587>\
**Category:** Rasa Open Source\
**Created:** [May 8, 2020, 6:54am UTC](https://forum.rasa.com/t/tls-ssl-error/28587 "2020-05-08T06:54:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Parthdhir1](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@Parthdhir1](https://forum.rasa.com/u/Parthdhir1)\
**Post date:** [May 8, 2020, 6:54am UTC](https://forum.rasa.com/t/tls-ssl-error/28587/1 "2020-05-08T06:54:16Z")

</div>

Hi, I have created virtual env in pycharm and tried installing pip install rasa-x --extra-index-url [https://pypi.rasa.com/simple](https://pypi.rasa.com/simple)

but I am getting this error.

```auto
WARNING: pip is configured with locations that require TLS/SSL, however the ssl module in Python is not available.
Collecting rasa
  WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError("Can't connect to HTTPS URL
because the SSL module is not available.")': /simple/rasa/
  WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError("Can't connect to HTTPS URL
because the SSL module is not available.")': /simple/rasa/
  WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError("Can't connect to HTTPS URL
because the SSL module is not available.")': /simple/rasa/
  WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError("Can't connect to HTTPS URL
because the SSL module is not available.")': /simple/rasa/
  WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by 'SSLError("Can't connect to HTTPS URL
because the SSL module is not available.")': /simple/rasa/
  Could not fetch URL https://pypi.org/simple/rasa/: There was a problem confirming the ssl certificate: HTTPSConnectionPool(host='pypi.org', port=443): Ma
x retries exceeded with url: /simple/rasa/ (Caused by SSLError("Can't connect to HTTPS URL because the SSL module is not available.")) - skipping
  ERROR: Could not find a version that satisfies the requirement rasa (from versions: none)

```

##need help

---

<div class="post-metadata">

**Author:** ![stephens](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/stephens/32/1632_2.png) [@stephens](https://forum.rasa.com/u/stephens)\
**Post date:** [May 12, 2020, 4:17am UTC](https://forum.rasa.com/t/tls-ssl-error/28587/2 "2020-05-12T04:17:42Z")

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This looks like an issue with your python environment. I found a discussion of this issue on [stackoverflow](https://stackoverflow.com/questions/45954528/pip-is-configured-with-locations-that-require-tls-ssl-however-the-ssl-module-in) with solutions for Mac and Windows.