# Timeout error on rasa shell

**URL:** <https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638>\
**Category:** Getting Started with Rasa\
**Created:** [October 11, 2019, 10:41am UTC](https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638 "2019-10-11T10:41:41Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![kpreetsid](https://avatars.discourse-cdn.com/v4/letter/k/779978/32.png) [@kpreetsid](https://forum.rasa.com/u/kpreetsid)\
**Post date:** [October 11, 2019, 10:41am UTC](https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638/1 "2019-10-11T10:41:41Z")

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Hey, I’m testing a small chatbot and wrote some custom actions which are calling APIs and the publishing results from those APIs. So currently my few custom action are taking time to execute and for those actions I’m getting timeout error. I think there might be sometime limit on each action at the backend, so is there any way to increase that limit?

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**Author:** ![Tanja](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tanja/32/4696_2.png) [@Tanja](https://forum.rasa.com/u/Tanja)\
**Post date:** [October 11, 2019, 1:43pm UTC](https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638/2 "2019-10-11T13:43:31Z")

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Can you run the bot with `--debug` and paste the stack trace of the error here? Thanks.

I think we set the response timeout to 60 min. How long does your request take?

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**Author:** ![kpreetsid](https://avatars.discourse-cdn.com/v4/letter/k/779978/32.png) [@kpreetsid](https://forum.rasa.com/u/kpreetsid)\
**Post date:** [October 14, 2019, 5:48am UTC](https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638/3 "2019-10-14T05:48:41Z")

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Hi @Tanja, thanks for the reply. My model is giving error within 30 sec. I don’t know whats wrong but few of my custom actions are taking more than 1 min but are still working fine and returning results. Please find screenshots below:

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/9/9aebe97dd140345228741d3561dba96c24b56318.png)

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/c/ca747b10c4e4556a4977165fb733b69fe1c13443.png)

![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/e/ef1a77b435529d64b1bef7fd421c436877d35e34.png)

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<div class="post-metadata">

**Author:** ![Tanja](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tanja/32/4696_2.png) [@Tanja](https://forum.rasa.com/u/Tanja)\
**Post date:** [October 14, 2019, 8:23am UTC](https://forum.rasa.com/t/timeout-error-on-rasa-shell/19638/4 "2019-10-14T08:23:37Z")

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I was able to reproduce the bug. I opened an issue for it ([Timeout error on rasa shell · Issue #4606 · RasaHQ/rasa · GitHub](https://github.com/RasaHQ/rasa/issues/4606)). We will take a closer look as soon as possible.