# Suggestions from bot

**URL:** https://forum.rasa.com/t/suggestions-from-bot/403
**Category:** Rasa Open Source
**Created:** [August 13, 2018, 9:26am UTC](https://forum.rasa.com/t/suggestions-from-bot/403 "2018-08-13T09:26:47Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![mukund840](https://avatars.discourse-cdn.com/v4/letter/m/ba9def/32.png) [@mukund840](https://forum.rasa.com/u/mukund840)
#### Post date: [August 13, 2018, 9:26am UTC](https://forum.rasa.com/t/suggestions-from-bot/403/1 "2018-08-13T09:26:47Z")

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Hi All, I am making a chatbot using Rasa. I want to enable my bot to give suggestions in case of low confidence score detected. How can I do it?

Please suggest.

Thanks and Regards, Mukund

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### Author: ![Manthan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/manthan/32/4670_2.png) [@Manthan](https://forum.rasa.com/u/Manthan)
#### Post date: [September 2, 2019, 12:48pm UTC](https://forum.rasa.com/t/suggestions-from-bot/403/2 "2019-09-02T12:48:04Z")

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Hello @mukund840

Can you get any solution for this ?

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### Author: ![j.mosig](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/j.mosig/32/3588_2.png) [@j.mosig](https://forum.rasa.com/u/j.mosig)
#### Post date: [September 2, 2019, 2:26pm UTC](https://forum.rasa.com/t/suggestions-from-bot/403/3 "2019-09-02T14:26:12Z")

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Hello @mukund840. You can use [Fallback Actions](https://rasa.com/docs/rasa/core/fallback-actions/#id1) for this.

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### Author: ![Manthan](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/manthan/32/4670_2.png) [@Manthan](https://forum.rasa.com/u/Manthan)
#### Post date: [September 4, 2019, 11:21am UTC](https://forum.rasa.com/t/suggestions-from-bot/403/4 "2019-09-04T11:21:06Z")

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Hello @j.mosig,

can you explain how to use fallback action for this?

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### Author: ![j.mosig](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/j.mosig/32/3588_2.png) [@j.mosig](https://forum.rasa.com/u/j.mosig)
#### Post date: [September 4, 2019, 2:53pm UTC](https://forum.rasa.com/t/suggestions-from-bot/403/5 "2019-09-04T14:53:11Z")

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Well, as it says in the docs, you define the action you want the bot to take if scores are low, say `action_default_fallback`, and then you add the fallback policy in the domain file like this:

```auto
policies:
  ...
  - name: "FallbackPolicy"
    nlu_threshold: 0.4
    core_threshold: 0.3
    fallback_action_name: "action_default_fallback"

```

You can adjust the thresholds, of course.

Hope that helps 🙂

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### Author: ![tabularasa](https://avatars.discourse-cdn.com/v4/letter/t/34f0e0/32.png) [@tabularasa](https://forum.rasa.com/u/tabularasa)
#### Post date: [September 10, 2019, 7:29am UTC](https://forum.rasa.com/t/suggestions-from-bot/403/6 "2019-09-10T07:29:15Z")

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Two stage fallback policy is what you want:

> **[Open source Two Stage Fallback Policy with Rasa NLU and Rasa Core](https://rasa.com/blog/failing-gracefully-with-rasa-core/)**
>
> Guideline on how to use the two stage fallback Policy in Rasa Stack, an open source library for natural langauge understanding and dialog management.

> **[Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff/#fallbacks)**