# Stuck in fallback case when answering

**URL:** <https://forum.rasa.com/t/stuck-in-fallback-case-when-answering/68466>\
**Category:** Rasa Open Source\
**Created:** [January 14, 2026, 9:45am UTC](https://forum.rasa.com/t/stuck-in-fallback-case-when-answering/68466 "2026-01-14T09:45:39Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![sbilgil](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/sbilgil/32/23022_2.png) [@sbilgil](https://forum.rasa.com/u/sbilgil)\
**Post date:** [January 14, 2026, 9:45am UTC](https://forum.rasa.com/t/stuck-in-fallback-case-when-answering/68466/1 "2026-01-14T09:45:40Z")

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I am using Rasa 2.8 (it is old project) And i have 258 intents, 322 Entities, 50000 examples. and 589 stories. Customer delete some stories and add some few other stories. Then trained the model. And now whenever they ask question related with intent which doesnt have action it answers perfectly. And after few this type of questions they ask another question which related with intent which has action it does the action perfectly. But when ask a question with intent which doesnt have action it fall into fallback case of policy. It start to say “Do you mean this” and give me an intent name. Here is my policy : policies:

- name: TEDPolicy max\_history: 10 epochs: 300 constrain\_similarities: true batch\_size:

- name: rasa.sf.core.memoization.MemoizationPolicy

- name: rasa.core.policies.form\_policy.FormPolicy

- name: rasa.core.policies.rule\_policy.RulePolicy core\_fallback\_action\_name: action\_default\_fallback core\_fallback\_threshold: 0.3