# Socket issue with rasa webchat on HTTPS

**URL:** <https://forum.rasa.com/t/socket-issue-with-rasa-webchat-on-https/48662>\
**Category:** Rasa Open Source\
**Created:** [October 22, 2021, 4:54am UTC](https://forum.rasa.com/t/socket-issue-with-rasa-webchat-on-https/48662 "2021-10-22T04:54:41Z")\
**Posts on this page:** 1\
**Showing post:** 1

<div class="post-metadata">

**Author:** ![bharath-madduri](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/bharath-madduri/32/18010_2.png) [@bharath-madduri](https://forum.rasa.com/u/bharath-madduri)\
**Post date:** [October 22, 2021, 4:54am UTC](https://forum.rasa.com/t/socket-issue-with-rasa-webchat-on-https/48662/1 "2021-10-22T04:54:41Z")

</div>

I have bot deployed in aws with HTTPS and using rasa webchat script on one of my website which is also on HTTPS and I am getting the error on website for the bot to load.

> WebSocket connection to 'wss://rasa-aws-url:82/socket.io/?EIO=4&transport=websocket&sid=FMfJTJy9o8KI15IbAAFH 'failed

and sometimes

> WebSocket connection to 'wss://rasa-aws-url:82/socket.io/?EIO=4&transport=websocket&sid=dfSA6Yxg1H9z3BnvAAF1 ’ failed: Error during WebSocket handshake: Unexpected response code: 200

If I refresh the page sometimes the bot is loading and sometimes getting disconnected because of above error, and launcher image is also not loading and coming like ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/3X/e/1/e12347020f077f2104acf524f98c55e09e71a335.png)

Everything is working perfectly on local but when it deployed on HTTPS all the new issues are rising.

when the bot is getting disconnected the logs of rasa as follows

```auto
2021-10-22 08:44:03,746 [ERROR] Exception in callback _ProactorBasePipeTransport._call_connection_lost(None)
handle: <Handle _ProactorBasePipeTransport._call_connection_lost(None) created at C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\proactor_events.py:385>
source_traceback: Object created at (most recent call last):
  File "C:\Users\Administrator\Desktop\project\venv\lib\site-packages\rasa\core\run.py", line 220, in serve_application
    app.run(
  File "C:\Users\Administrator\Desktop\project\venv\lib\site-packages\sanic\app.py", line 1111, in run
    serve(**server_settings)
  File "C:\Users\Administrator\Desktop\project\venv\lib\site-packages\sanic\server.py", line 912, in serve
    loop.run_forever()
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\windows_events.py", line 316, in run_forever
    super().run_forever()
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\base_events.py", line 570, in run_forever
    self._run_once()
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\base_events.py", line 1851, in _run_once
    handle._run()
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\events.py", line 81, in _run
    self._context.run(self._callback, *self._args)
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\proactor_events.py", line 385, in _loop_writing
    self._loop.call_soon(self._call_connection_lost, None)
Traceback (most recent call last):
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\events.py", line 81, in _run
    self._context.run(self._callback, *self._args)
  File "C:\Users\Administrator\Desktop\Python3.8.6 base\Python38\lib\asyncio\proactor_events.py", line 162, in _call_connection_lost
    self._sock.shutdown(socket.SHUT_RDWR)
ConnectionResetError: [WinError 10054] An existing connection was forcibly closed by the remote host

```

My bot script on website

```auto
 <script>
!(function () {
       let e = document.createElement("script"),
         t = document.head || document.getElementsByTagName("head")[0];
       (e.src ="https://cdn.jsdelivr.net/npm/rasa-webchat@1.0.1/lib/index.js"),
         (e.async = !0),
         (e.onload = () => {
           window.WebChat.default(
             {
               initPayload: '/greet',
               title: 'AI Assistant',
               socketPath: "/socket.io/",
               profileAvatar: 'logo.jpeg',
               openLauncherImage: 'logo.jpeg',
               socketUrl: "https://rasa-aws-url:82/",
               customData: { language: "en"},
               params: {storage: "session"},
             },
          );
         }),
         t.insertBefore(e, t.firstChild);
     })();
  </script>

```

```auto
Rasa Version : 2.7.0
Minimum Compatible Version: 2.6.0
Rasa SDK Version : 2.7.0
Rasa X Version : None
Python Version : 3.8.7
python-engineio : 4.2.1
python-socketio : 5.4.0
websockets : 8.1

```

I am not able to figure out where the root cause is and how to resolve and I know rasa webchat is handled by botfront, raised issues on their github with no luck, hoping someone else faced the issue and resolved it. Please help me.

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