Hey, I integrated my Rasa bot in Slack. I have some buttons defined in my domain file : utter_otherQuestions: text: “Do you have any other question?” buttons: title: “Yes” payload: ‘/affirm’ title: “No” payload: ‘/deny’ I followed all the instructions, after running rasa and hitting the button in slack, I get the error: 2020-04-05 13:30:51 WARNING rasa.core.channels.slack - Received message on unsupported channel: D010VBL775H [2020-04-05 13:30:56 +0200] [1376] [ERROR] Exception occurred while handling uri: ‘ http://ac8cc757.ngrok.io/webhooks/slack/webhook ’ So basically when I hit the button in slack, nothing happens. Can someone help me here?

@mina.fsh Just an example below. My domain file is .yml and not .json responses: utter_example - buttons: - payload: ABC - title: ABC

[image] rajas.black: I made sure my credential files are right. I made sure the action server is running. Action server has only one resource, so you can either run interactive or shell or the ngrok. So after the action server is running, i started a public domain from ngrok and installed the app from slack. It is working as expected. yes we did this all but the bot is working fine with text messages but not with the buttons. how did you made buttons work in slack. i read another issue on forum where PR was raised in sdk Slack buttons fail silently - #7 by akelad but no update in it since then.

I am not sure if I have understood your question as you intend to, but i can give a throw at it. Make sure the buttons (payload) are tagged with the relevant (text) choice the user makes.

Are we running into the same problem? [image] Rasa Slack Integration Tutorials, Resources & Videos Three hours later, I still can’t make the buttons work! You hint at the end of the video. Can I see your domain.yml file? My buttons work fine in the rasa shell but not with Slack. When I click on the button, I get the following exception thrown in the console running rasa run --enable-api --cors "*" -vv Traceback (most recent call last): File "/home/cck197/rasa/venv2/lib/python3.6/site-packages/sanic/request.py", line 173, in load_json self.parsed_json = loads(self.body) ValueError: Exp… There’s something different about the interaction payload: The payload will be sent to your specified request URL in an HTTP POST. The body of that request will contain a payload parameter. Your app should parse this payload parameter as JSON. https://api.slack.com/messaging/interactivity#components Pretty sure @JiteshGaikwad has the answer!

hey @cck197 , check this issue in this I have mentioned the workaround that I did to overcome this issue: Issue in the Slack connector opened 07:32AM - 23 Apr 20 UTC (UTC) closed 09:56PM - 27 Jul 20 UTC (UTC) [JiteshGaikwad] JiteshGaikwad Rasa version: 1.9.6 Python version: Python 3.7.6 Operating system (windows, osx, ...): windows Issue: The Slack connector is not able to handle the button... area:rasa-oss :ferris_wheel: type:bug :bug: I am not pretty sure whether this is a reliable solution :sweat_smile:

LOL I’d just bodged in the exact same hack: cck197@ubuntu:~/rasa/rasa$ diff --color /home/cck197/rasa/venv2/lib/python3.6/site-packages/rasa/core/channels/slack.py ./rasa/core/channels/slack.py 356,357c356 < #metadata = self.get_metadata(request) < metadata = {"out_channel": payload["channel"]["id"], "users": payload["user"]["id"]} --- > metadata = self.get_metadata(request)

@cck197 great :+1: , glad that it helps…

Yes, thank you! I never would have got this far without your video, and I appreciate your hard work filing the bug report.

Thanks for following the video :blush:

The more I think about this, the more I think I’m doing it wrong. Otherwise, wouldn’t more people be running into the same problem? I developed a minimum viable bot first using Rasa X. Now I’m trying to connect it to some channels. If I ever do SMS or voice, will I be able to use buttons? I don’t think so. Perhaps I need a better way to prompt the user for input?

Slack integration error with interactive components

Rasa Open Source

alebeta90 (Alejandro Betancor) May 18, 2020, 10:51am 50

Hi @stephens

there is any update regarding this topic?

thanks

Topic		Replies	Views
Slack buttons fail silently Rasa Open Source	24	5494	December 4, 2019
Rasa Slack Integration Tutorials, Resources & Videos	6	1590	May 16, 2021
Utter action with button is not working Rasa Open Source	12	3527	May 14, 2019
Rasa buttons appearing as text in Slack Rasa Open Source	3	754	August 14, 2019
Rasa core slack buttons documentation Rasa Open Source	0	440	November 8, 2018

Slack integration error with interactive components

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