Hey, I integrated my Rasa bot in Slack. I have some buttons defined in my domain file : utter_otherQuestions: text: “Do you have any other question?” buttons: title: “Yes” payload: ‘/affirm’ title: “No” payload: ‘/deny’ I followed all the instructions, after running rasa and hitting the button in slack, I get the error: 2020-04-05 13:30:51 WARNING rasa.core.channels.slack - Received message on unsupported channel: D010VBL775H [2020-04-05 13:30:56 +0200] [1376] [ERROR] Exception occurred while handling uri: ‘ http://ac8cc757.ngrok.io/webhooks/slack/webhook ’ So basically when I hit the button in slack, nothing happens. Can someone help me here?

@evios @rajas.black Hi, welcome to Rasa forum. :slight_smile: Unfortunately my problem persists and I could not find a solution yet.

Hi @mina.fsh I figured out the issue. It’s resolved and working fine. Thanks everyone.

Let me know if we can connect offline and try to resolve. It becomes cumbersome to troubleshoot by going to and fro.

@rajas.black Nice job. How can I connect to you to get the solution?

Yes i am wondering how can we connect :thinking:

I made sure my credential files are right. I made sure the action server is running. Action server has only one resource, so you can either run interactive or shell or the ngrok. So after the action server is running, i started a public domain from ngrok and installed the app from slack. It is working as expected. Make sure the credentials are correct, i.e., the bot user token authID. Regards, Rajesh

@rajas.black can you please show me how you coded your buttons in domain file. I think that might lead me to the problem I have. For me the credentials are correct. about running the actions, so first you use the command rasa run actions and then you start the domain from ngrok, while the actions are not being used in rasa x or any other resource, right? I do the same. that’s why I believe my problem can be related to wrong structure in the domain file for the slack buttons.

@mina.fsh Just an example below. My domain file is .yml and not .json responses: utter_example - buttons: - payload: ABC - title: ABC

[image] rajas.black: I made sure my credential files are right. I made sure the action server is running. Action server has only one resource, so you can either run interactive or shell or the ngrok. So after the action server is running, i started a public domain from ngrok and installed the app from slack. It is working as expected. yes we did this all but the bot is working fine with text messages but not with the buttons. how did you made buttons work in slack. i read another issue on forum where PR was raised in sdk Slack buttons fail silently - #7 by akelad but no update in it since then.

Slack integration error with interactive components

Rasa Open Source

mina.fsh (Mina) April 19, 2020, 1:35pm 28

Can you please write shortly what you did in here, so other people can also use it later?

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Slack integration error with interactive components

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