Hey, I integrated my Rasa bot in Slack. I have some buttons defined in my domain file : utter_otherQuestions: text: “Do you have any other question?” buttons: title: “Yes” payload: ‘/affirm’ title: “No” payload: ‘/deny’ I followed all the instructions, after running rasa and hitting the button in slack, I get the error: 2020-04-05 13:30:51 WARNING rasa.core.channels.slack - Received message on unsupported channel: D010VBL775H [2020-04-05 13:30:56 +0200] [1376] [ERROR] Exception occurred while handling uri: ‘ http://ac8cc757.ngrok.io/webhooks/slack/webhook ’ So basically when I hit the button in slack, nothing happens. Can someone help me here?

Thank you for the help so far. However, the problem persists. I investigated the error further and drilled down to slack.py and request.py. The lowest-level error I found is this: “Failed when parsing body as json” in the request.py. line 173. I cannot parse the body of the response and outputting the body reveals to me that the body is not a valid json. It looks like this (xxx I used to replace real data): ‘payload={“type”:“block_actions”,“user”:{“id”:“UJHLBCLMT”,“username”:“xxx”,“name”:“xxx”,“team_id”:“TJKEWBSJK”},“api_app_id”:“xxx”,“token”:“xxx”,“container”:{“type”:“message”,“message_ts”:“1586512448.003600”,“channel_id”:“D010VBL775H”,“is_ephemeral”:false},“trigger_id”:“1063872498833.631506400631.785c625eb6683cd0e4fc973f28870f67”,“team”:{“id”:“TJKEWBSJK”,“domain”:“biba-workspace”},“channel”:{“id”:“D010VBL775H”,“name”:“directmessage”},“message”:{“bot_id”:“B0118SEML31”,“type”:“message”,“text”:“Welcome+to+Rasa+digital+assistant!+It+can+provide+you+information+about+products.+What+would+you+like+to+know?”,“user”:“U0116RJKP0Q”,“ts”:“1586512448.003600”,“team”:“TJKEWBSJK”,“blocks”:[{“type”:“section”,“block_id”:“B2A”,“text”:{“type”:“plain_text”,“text”:“Welcome+to+Rasa+digital+assistant!+It+can+provide+you+information+about+products.+What+would+you+like+to+know?”,“emoji”:true}},{“type”:“actions”,“block_id”:“WCej”,“elements”:[{“type”:“button”,“action_id”:“1Eq”,“text”:{“type”:“plain_text”,“text”:“Affirm”,“emoji”:true},“value”:“affirm”}]}]},“response_url”:“https://hooks.slack.com/actions/TJKEWBSJK/1063872498705/HyIZ0Vg7Bgwbeug5mjntcZTX”,“actions”:[{“action_id”:“1Eq”,“block_id”:“WCej”,“text”:{“type”:“plain_text”,“text”:“Affirm”,“emoji”:true},“value”:“affirm”,“type”:“button”,“action_ts”:“1586512450.073137”}]}’ To me this looks like Rasa cannot properly process the button response from Slack.

Hi @mina.fsh , @stephens , @athenasaurav . Same error for me with very default configuration: Everythink OK wile chatting, but once button (interactivity) should be pressed error occured. File “/Users/evios/opt/anaconda3/lib/python3.7/site-packages/sanic/request.py”, line 177, in load_json raise InvalidUsage(“Failed when parsing body as json”) sanic.exceptions.InvalidUsage: Failed when parsing body as json Detailed debug: 2020-04-14 22:53:57 DEBUG rasa.core.tracker_store - Recreating tracker from sender id ‘UT4KC4Q4U’ 2020-04-14 22:53:57 DEBUG rasa.core.processor - Received user message ‘hey’ with intent ‘{‘name’: ‘greet’, ‘confidence’: 0.9118240223407343}’ and entities ‘[]’ 2020-04-14 22:53:57 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 47 events. 2020-04-14 22:53:57 DEBUG rasa.core.policies.memoization - Current tracker state [{‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_utter_ask_domain’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_utter_ask_domain’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}] 2020-04-14 22:53:57 DEBUG rasa.core.policies.memoization - There is no memorised next action 2020-04-14 22:53:58 DEBUG rasa.core.policies.mapping_policy - The predicted intent ‘greet’ is mapped to action ‘utter_ask_domain’ in the domain. 2020-04-14 22:53:58 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_2_MappingPolicy 2020-04-14 22:53:58 DEBUG rasa.core.processor - Predicted next action ‘utter_ask_domain’ with confidence 1.00. 2020-04-14 22:53:58 DEBUG rasa.core.processor - Action ‘utter_ask_domain’ ended with events ‘[BotUttered(‘Welcome to Knowledge Base Assistant. Which skills you would like to improve? You can easily change domain in future by simply ask assistant to ‘change domain’ or alike request:)’, {“elements”: null, “quick_replies”: null, “buttons”: [{“payload”: “/set_domain{“domain”: “Agile”}”, “title”: “Agile skills”}, {“payload”: “/set_domain{“domain”: “Startup”}”, “title”: “Startup skills”}], “attachment”: null, “image”: null, “custom”: null}, {}, 1586894038.061376)]’. 2020-04-14 22:53:58 DEBUG slack.web.slack_response - Received the following response: {‘ok’: True, ‘channel’: ‘D011ZUAKES0’, ‘ts’: ‘1586894038.004400’, ‘message’: {‘bot_id’: ‘B011ZUAK6J0’, ‘type’: ‘message’, ‘text’: “Welcome to Knowledge Base Assistant. Which skills you would like to improve? You can easily change domain in future by simply ask assistant to ‘change domain’ or alike request:)”, ‘user’: ‘U011ZUAK7V2’, ‘ts’: ‘1586894038.004400’, ‘team’: ‘TT539R8V6’, ‘bot_profile’: {‘id’: ‘B011ZUAK6J0’, ‘deleted’: False, ‘name’: ‘EnderTuring’, ‘updated’: 1586879448, ‘app_id’: ‘A012GNFGESC’, ‘icons’: {‘image_36’: ‘ https://a.slack-edge.com/80588/img/plugins/app/bot_36.png ’, ‘image_48’: ‘ https://a.slack-ed…

Hi @mina.fsh Is the error resolved for you? If so, please explain how did you go with the error. I’m facing exactly the same error after deploying my chatbot on slack. Tried troubleshooting following the steps mentioned by others, but no joy. Please help. Thanks.

@evios @rajas.black Hi, welcome to Rasa forum. :slight_smile: Unfortunately my problem persists and I could not find a solution yet.

Hi @mina.fsh I figured out the issue. It’s resolved and working fine. Thanks everyone.

@rajas.black Nice job. How can I connect to you to get the solution?

Yes i am wondering how can we connect :thinking:

Can you please write shortly what you did in here, so other people can also use it later?

I made sure my credential files are right. I made sure the action server is running. Action server has only one resource, so you can either run interactive or shell or the ngrok. So after the action server is running, i started a public domain from ngrok and installed the app from slack. It is working as expected. Make sure the credentials are correct, i.e., the bot user token authID. Regards, Rajesh

Slack integration error with interactive components

Rasa Open Source

rajas.black (Rajesh Kumar) April 19, 2020, 9:49am 25

Let me know if we can connect offline and try to resolve. It becomes cumbersome to troubleshoot by going to and fro.

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Slack integration error with interactive components

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