Hey, I integrated my Rasa bot in Slack. I have some buttons defined in my domain file : utter_otherQuestions: text: “Do you have any other question?” buttons: title: “Yes” payload: ‘/affirm’ title: “No” payload: ‘/deny’ I followed all the instructions, after running rasa and hitting the button in slack, I get the error: 2020-04-05 13:30:51 WARNING rasa.core.channels.slack - Received message on unsupported channel: D010VBL775H [2020-04-05 13:30:56 +0200] [1376] [ERROR] Exception occurred while handling uri: ‘ http://ac8cc757.ngrok.io/webhooks/slack/webhook ’ So basically when I hit the button in slack, nothing happens. Can someone help me here?

@athenasaurav I corrected the channel name to slack, but still the same error. here is my nlu data: ## intent:greet - hey - hello - hi - good morning - good evening - hey there - hello assistant - hey assistant - hi assistant - hi rasa - hi digital assistant - hello rasa - hello digital assistant ## intent:goodbye - bye - goodbye - see you around - see you later - thanks - that's all. thanks ## intent:affirm - yes - indeed - of course - that sounds good - correct ## intent:deny - no - never - I don't think so - don't like that - no way - not really ## intent:what - what is in [storage](location) - which product is in [robot](location) - tell me the products in [tiling](location) - what product is under [installation](location) - tell me the products in [Pod Tiling](location) - what can you find in the [Storage Area](location) - tell me a list of all products in the [Cold Storage](location) - i want to know a list of products in this location - i need to know the products currently [entering](location) - What's in the [tiling area](location) at the moment - products in the [Cold](location) area - Give me a list of all products that are [exiting](location) - tell me which products are in the [Robot Area](location)? - what is in the [robot area](location) - what is in [Robot area](location)? - what is in [robot area](location) - what is in the [storage area](location) - what is in the [storage](location) - products in the [Tiling](location) - which products are they [installing](location) - list of products in [tiling area](location) - inform me about all products in [pod tiling](location) - what is [entering and exiting](location) - what is in currently [entering](location:Cold storage) - what is in the [room number one](location) - what is in the [kitchen](location) - what is in the [business location](location) - I want to know the products in the [business area](location) - I want to know the list of products in the [shop floor area](location) - what else is in this location? - Products in the location ## intent:where - Where's the product [LB-4488-3-A1101](productNumber) at the moment - Find [LB-4488-3-A1102](productNumber) - Where can I find [LB-4488-3-A1103](productNumber) - Help me to find the product [LB-4488-3-A1103](productNumber) - I want to know the current location of the product [LB-4488-3-A1104](productNumber) - Location of [LB-4488-3-A1102](productNumber) - Tell me where is [LB-4488-3-A1102](productNumber) - Let's find [LB-4488-3-A1101](productNumber) - Tell me in which business location is [LB-4488-3-A1103](productNumber) - where is [LB-4488-3-A1102](productNumber) - where is [A1102] (productNumber) - where is the product [1102](productNumber) - Location of the product - Location of a product - business location ## intent:why - What is happening to [LB-4488-3-A1101](productNumber) - [LB-4488-3-A1102](productNumber) - business step for [LB-4488-3-A…

Okay i got it. You custom channel payload is incorrect. Your payload should be like. utter_greet: - text : "Wecome to Rasa digital assistant" channel: "Slack" custom: - text : "what would u like to know?" buttons: - title: "Location of the product" payload: '/Where's the product LB-4488-3-A1101 at the moment' - title: "Business step of the product" payload: '/why is it there?' - title: "Products in the location" payload: '/what is in storage.' similarly for others.

@athenasaurav Thanks for giving me your time. I did the changes as you proposed in the domain file, but I am still getting the same error. :frowning:

Hello please refer to this thread Slack buttons fail silently

Hi Mina, Under Apps at the bottom of the channels pane, find your app and try sending a direct message. In the credentials.yml, replace slack_channel: "#vui-design" with slack_channel: "D010VBL775H" Greg

Thank you for the help so far. However, the problem persists. I investigated the error further and drilled down to slack.py and request.py. The lowest-level error I found is this: “Failed when parsing body as json” in the request.py. line 173. I cannot parse the body of the response and outputting the body reveals to me that the body is not a valid json. It looks like this (xxx I used to replace real data): ‘payload={“type”:“block_actions”,“user”:{“id”:“UJHLBCLMT”,“username”:“xxx”,“name”:“xxx”,“team_id”:“TJKEWBSJK”},“api_app_id”:“xxx”,“token”:“xxx”,“container”:{“type”:“message”,“message_ts”:“1586512448.003600”,“channel_id”:“D010VBL775H”,“is_ephemeral”:false},“trigger_id”:“1063872498833.631506400631.785c625eb6683cd0e4fc973f28870f67”,“team”:{“id”:“TJKEWBSJK”,“domain”:“biba-workspace”},“channel”:{“id”:“D010VBL775H”,“name”:“directmessage”},“message”:{“bot_id”:“B0118SEML31”,“type”:“message”,“text”:“Welcome+to+Rasa+digital+assistant!+It+can+provide+you+information+about+products.+What+would+you+like+to+know?”,“user”:“U0116RJKP0Q”,“ts”:“1586512448.003600”,“team”:“TJKEWBSJK”,“blocks”:[{“type”:“section”,“block_id”:“B2A”,“text”:{“type”:“plain_text”,“text”:“Welcome+to+Rasa+digital+assistant!+It+can+provide+you+information+about+products.+What+would+you+like+to+know?”,“emoji”:true}},{“type”:“actions”,“block_id”:“WCej”,“elements”:[{“type”:“button”,“action_id”:“1Eq”,“text”:{“type”:“plain_text”,“text”:“Affirm”,“emoji”:true},“value”:“affirm”}]}]},“response_url”:“https://hooks.slack.com/actions/TJKEWBSJK/1063872498705/HyIZ0Vg7Bgwbeug5mjntcZTX”,“actions”:[{“action_id”:“1Eq”,“block_id”:“WCej”,“text”:{“type”:“plain_text”,“text”:“Affirm”,“emoji”:true},“value”:“affirm”,“type”:“button”,“action_ts”:“1586512450.073137”}]}’ To me this looks like Rasa cannot properly process the button response from Slack.

Hi @mina.fsh , @stephens , @athenasaurav . Same error for me with very default configuration: Everythink OK wile chatting, but once button (interactivity) should be pressed error occured. File “/Users/evios/opt/anaconda3/lib/python3.7/site-packages/sanic/request.py”, line 177, in load_json raise InvalidUsage(“Failed when parsing body as json”) sanic.exceptions.InvalidUsage: Failed when parsing body as json Detailed debug: 2020-04-14 22:53:57 DEBUG rasa.core.tracker_store - Recreating tracker from sender id ‘UT4KC4Q4U’ 2020-04-14 22:53:57 DEBUG rasa.core.processor - Received user message ‘hey’ with intent ‘{‘name’: ‘greet’, ‘confidence’: 0.9118240223407343}’ and entities ‘[]’ 2020-04-14 22:53:57 DEBUG rasa.core.processor - Logged UserUtterance - tracker now has 47 events. 2020-04-14 22:53:57 DEBUG rasa.core.policies.memoization - Current tracker state [{‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_utter_ask_domain’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_utter_ask_domain’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}, {‘prev_action_listen’: 1.0, ‘slot_domain_0’: 1.0, ‘intent_greet’: 1.0}] 2020-04-14 22:53:57 DEBUG rasa.core.policies.memoization - There is no memorised next action 2020-04-14 22:53:58 DEBUG rasa.core.policies.mapping_policy - The predicted intent ‘greet’ is mapped to action ‘utter_ask_domain’ in the domain. 2020-04-14 22:53:58 DEBUG rasa.core.policies.ensemble - Predicted next action using policy_2_MappingPolicy 2020-04-14 22:53:58 DEBUG rasa.core.processor - Predicted next action ‘utter_ask_domain’ with confidence 1.00. 2020-04-14 22:53:58 DEBUG rasa.core.processor - Action ‘utter_ask_domain’ ended with events ‘[BotUttered(‘Welcome to Knowledge Base Assistant. Which skills you would like to improve? You can easily change domain in future by simply ask assistant to ‘change domain’ or alike request:)’, {“elements”: null, “quick_replies”: null, “buttons”: [{“payload”: “/set_domain{“domain”: “Agile”}”, “title”: “Agile skills”}, {“payload”: “/set_domain{“domain”: “Startup”}”, “title”: “Startup skills”}], “attachment”: null, “image”: null, “custom”: null}, {}, 1586894038.061376)]’. 2020-04-14 22:53:58 DEBUG slack.web.slack_response - Received the following response: {‘ok’: True, ‘channel’: ‘D011ZUAKES0’, ‘ts’: ‘1586894038.004400’, ‘message’: {‘bot_id’: ‘B011ZUAK6J0’, ‘type’: ‘message’, ‘text’: “Welcome to Knowledge Base Assistant. Which skills you would like to improve? You can easily change domain in future by simply ask assistant to ‘change domain’ or alike request:)”, ‘user’: ‘U011ZUAK7V2’, ‘ts’: ‘1586894038.004400’, ‘team’: ‘TT539R8V6’, ‘bot_profile’: {‘id’: ‘B011ZUAK6J0’, ‘deleted’: False, ‘name’: ‘EnderTuring’, ‘updated’: 1586879448, ‘app_id’: ‘A012GNFGESC’, ‘icons’: {‘image_36’: ‘ https://a.slack-edge.com/80588/img/plugins/app/bot_36.png ’, ‘image_48’: ‘ https://a.slack-ed…

Hi @mina.fsh Is the error resolved for you? If so, please explain how did you go with the error. I’m facing exactly the same error after deploying my chatbot on slack. Tried troubleshooting following the steps mentioned by others, but no joy. Please help. Thanks.

Slack integration error with interactive components

Rasa Open Source

mina.fsh (Mina) April 7, 2020, 9:51am 18

@akelad @Juste Hi Rasa team, could you please help me with this issue. Thank you.

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Slack integration error with interactive components

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