Hey, I integrated my Rasa bot in Slack. I have some buttons defined in my domain file : utter_otherQuestions: text: “Do you have any other question?” buttons: title: “Yes” payload: ‘/affirm’ title: “No” payload: ‘/deny’ I followed all the instructions, after running rasa and hitting the button in slack, I get the error: 2020-04-05 13:30:51 WARNING rasa.core.channels.slack - Received message on unsupported channel: D010VBL775H [2020-04-05 13:30:56 +0200] [1376] [ERROR] Exception occurred while handling uri: ‘ http://ac8cc757.ngrok.io/webhooks/slack/webhook ’ So basically when I hit the button in slack, nothing happens. Can someone help me here?

this is how my domain file looks: intents: - greet - goodbye - affirm - deny - what - where - why - inform entities: - productNumber - location slots: location: type: unfeaturized auto_fill: True productNumber: type: unfeaturized auto_fill: True actions: - utter_greet - utter_goodbye - utter_otherQuestions - utter_suggestions - utter_ask_location - utter_ask_productNumber - action_location_search - action_bizStep_search - action_product_search responses: utter_greet: - text: "Welcome to Rasa digital assistant! It can provide you information about tracked products. What would you like to know?" channel: "SlackBot" custom: - # payload for Slack buttons buttons: - title: "Location of the product" payload: '/where' - title: "Business step of the product" payload: '/why' - title: "Products in the location" payload: '/what' - text: "Welcome to Rasa digital assistant! It can provide you information about tracked products. What would you like to know?" buttons: - title: "Location of the product" payload: '/Where' - title: "Business step of the product" payload: '/why' - title: "Products in the location" payload: '/what' utter_ask_location: - text: "Please tell me a valid location name." utter_ask_productNumber: - text: "Please tell me a valid product number." utter_goodbye: - text: "Bye!" utter_otherQuestions: - text: "Do you have any other question?" channel: "SlackBot" custom: - # payload for Slack buttons buttons: - title: "Yes" payload: '/affirm' - title: "No" payload: '/deny' - text: "Do you have any other question?" buttons: - title: "Yes" payload: '/affirm' - title: "No" payload: '/deny' utter_suggestions: - text: "What would you like to know?" session_config: session_expiration_time: 60 carry_over_slots_to_new_session: false

my endpoin is: action_endpoint: url: http://localhost:5055/webhook and credentials is: rest: # # you don't need to provide anything here - this channel doesn't # # require any credentials slack: slack_token: "xoxb-631506400631-1xxxxxx4-TR7ZcBsY5gvXyGlrw6eodw5w" slack_channel: "#vui-design" slack_retry_reason_header: "x-slack-retry-reason" # Slack HTTP header name indicating reason that slack send retry request. This configuration is optional. slack_retry_number_header: "x-slack-retry-num" # Slack HTTP header name indicating the attempt number. This configuration is optional. errors_ignore_retry: None # Any error codes given by Slack included in this list will be ignored. Error codes are listed `here <https://api.slack.com/events-api#errors>`_. rasa: url: "http://localhost:5002/api"

Channel need to be Slack not slackbot

@athenasaurav you mean my nlu data?

@athenasaurav I corrected the channel name to slack, but still the same error. here is my nlu data: ## intent:greet - hey - hello - hi - good morning - good evening - hey there - hello assistant - hey assistant - hi assistant - hi rasa - hi digital assistant - hello rasa - hello digital assistant ## intent:goodbye - bye - goodbye - see you around - see you later - thanks - that's all. thanks ## intent:affirm - yes - indeed - of course - that sounds good - correct ## intent:deny - no - never - I don't think so - don't like that - no way - not really ## intent:what - what is in [storage](location) - which product is in [robot](location) - tell me the products in [tiling](location) - what product is under [installation](location) - tell me the products in [Pod Tiling](location) - what can you find in the [Storage Area](location) - tell me a list of all products in the [Cold Storage](location) - i want to know a list of products in this location - i need to know the products currently [entering](location) - What's in the [tiling area](location) at the moment - products in the [Cold](location) area - Give me a list of all products that are [exiting](location) - tell me which products are in the [Robot Area](location)? - what is in the [robot area](location) - what is in [Robot area](location)? - what is in [robot area](location) - what is in the [storage area](location) - what is in the [storage](location) - products in the [Tiling](location) - which products are they [installing](location) - list of products in [tiling area](location) - inform me about all products in [pod tiling](location) - what is [entering and exiting](location) - what is in currently [entering](location:Cold storage) - what is in the [room number one](location) - what is in the [kitchen](location) - what is in the [business location](location) - I want to know the products in the [business area](location) - I want to know the list of products in the [shop floor area](location) - what else is in this location? - Products in the location ## intent:where - Where's the product [LB-4488-3-A1101](productNumber) at the moment - Find [LB-4488-3-A1102](productNumber) - Where can I find [LB-4488-3-A1103](productNumber) - Help me to find the product [LB-4488-3-A1103](productNumber) - I want to know the current location of the product [LB-4488-3-A1104](productNumber) - Location of [LB-4488-3-A1102](productNumber) - Tell me where is [LB-4488-3-A1102](productNumber) - Let's find [LB-4488-3-A1101](productNumber) - Tell me in which business location is [LB-4488-3-A1103](productNumber) - where is [LB-4488-3-A1102](productNumber) - where is [A1102] (productNumber) - where is the product [1102](productNumber) - Location of the product - Location of a product - business location ## intent:why - What is happening to [LB-4488-3-A1101](productNumber) - [LB-4488-3-A1102](productNumber) - business step for [LB-4488-3-A…

Okay i got it. You custom channel payload is incorrect. Your payload should be like. utter_greet: - text : "Wecome to Rasa digital assistant" channel: "Slack" custom: - text : "what would u like to know?" buttons: - title: "Location of the product" payload: '/Where's the product LB-4488-3-A1101 at the moment' - title: "Business step of the product" payload: '/why is it there?' - title: "Products in the location" payload: '/what is in storage.' similarly for others.

@athenasaurav Thanks for giving me your time. I did the changes as you proposed in the domain file, but I am still getting the same error. :frowning:

Hello please refer to this thread Slack buttons fail silently

Slack integration error with interactive components

Rasa Open Source

athenasaurav (Athenasaurav) April 6, 2020, 11:36am 13

Yes

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