# Send messages outside nlu

**URL:** <https://forum.rasa.com/t/send-messages-outside-nlu/59719>\
**Category:** Rasa Open Source\
**Tags:** testing\
**Created:** [September 21, 2023, 10:44am UTC](https://forum.rasa.com/t/send-messages-outside-nlu/59719 "2023-09-21T10:44:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tungyu0301](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tungyu0301/32/23141_2.png) [@Tungyu0301](https://forum.rasa.com/u/Tungyu0301)\
**Post date:** [September 21, 2023, 10:44am UTC](https://forum.rasa.com/t/send-messages-outside-nlu/59719/1 "2023-09-21T10:44:42Z")

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Hi everyone, I want to set up a rules that always show when customer chat something not have in nlu, may be a piece of text that makes no sense. Have anyone resolve this before and share the way for me.

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**Author:** ![anoopshrma](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/anoopshrma/32/13349_2.png) [@anoopshrma](https://forum.rasa.com/u/anoopshrma)\
**Post date:** [September 21, 2023, 11:12am UTC](https://forum.rasa.com/t/send-messages-outside-nlu/59719/2 "2023-09-21T11:12:26Z")

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Hi @Tungyu0301 , You can always cater these scenario using `nlu_fallback` policy.

> **[Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff/)**

> **[Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff/#nlu-fallback)**

[How to use ChatGPT with Rasa - Python Warriors](https://pythonwarriors.com/how-to-use-chatgpt-with-rasa/) This article tells you how to include `chatgpt` in case user types something that is not handled by NLU.