# Returning default intent or message if no intent matches

**URL:** <https://forum.rasa.com/t/returning-default-intent-or-message-if-no-intent-matches/12813>\
**Category:** Rasa Open Source\
**Created:** [July 11, 2019, 1:01pm UTC](https://forum.rasa.com/t/returning-default-intent-or-message-if-no-intent-matches/12813 "2019-07-11T13:01:46Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![chinnusujitha](https://avatars.discourse-cdn.com/v4/letter/c/96bed5/32.png) [@chinnusujitha](https://forum.rasa.com/u/chinnusujitha)\
**Post date:** [July 11, 2019, 1:01pm UTC](https://forum.rasa.com/t/returning-default-intent-or-message-if-no-intent-matches/12813/1 "2019-07-11T13:01:46Z")

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Hi,

If my bot was not able to understand what user is asking, then it has to return default message. Can anyone please help me on how to do this.

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**Author:** ![JiteshGaikwad](https://avatars.discourse-cdn.com/v4/letter/j/77aa72/32.png) [@JiteshGaikwad](https://forum.rasa.com/u/JiteshGaikwad)\
**Post date:** [July 11, 2019, 1:09pm UTC](https://forum.rasa.com/t/returning-default-intent-or-message-if-no-intent-matches/12813/2 "2019-07-11T13:09:14Z")

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hey @chinnusujitha, you need to use fallback policy and have a fallback action to send the fallback message, you can refer this doc:

> **[Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff/#fallbacks)**