Hi. I have problem with slot replacing in message filed with the form before. Sometimes works correctly “{slot_name}” will be return right “slot content”, but sometimes returns “[‘slot content’, ‘slot content’]”. I can’t exactly determine influence cases. It does randomly … Rasa 2.4 Example of tracker data:
{
"name":"4-chat;o5rFnR8bQFCMgmNTUB6O2Ip6RukoFQ7SsrSL5iiisA75k9MhnfTDksUNRBR0;766f229414727713710fa2daa6676f8e3d86317e",
"events":[
{
"action_text":null,
"confidence":1,
"name":"action_session_start",
"event":"action",
"timestamp":1646911946.162582,
"policy":null
},
{
"event":"session_started",
"timestamp":1646911946.1628091
},
{
"action_text":null,
"confidence":null,
"name":"action_listen",
"event":"action",
"timestamp":1646911946.162887,
"policy":null
},
{
"name":"last customer message",
"event":"slot",
"value":"I want to change the delivery address",
"timestamp":1646911946
},
{
"input_channel":"rest",
"metadata":[
],
"parse_data":{
"metadata":[
],
"entities":[
],
"intent_ranking":[
{
"confidence":0.9872864484786987,
"name":"change_delivery_address",
"id":-2178559665480064102
},
{
"confidence":0.006570795085281134,
"name":"broken_ice_cream_machine",
"id":31975402335019317
},
{
"confidence":0.0017573883524164557,
"name":"elaborate",
"id":1542544289260472210
},
{
"confidence":0.0010771972592920065,
"name":"forgotten_password",
"id":-7700761986773980760
},
{
"confidence":0.0009544116910547018,
"name":"bot_challenge",
"id":5508938074644618334
},
{
"confidence":0.0009387017926201224,
"name":"turn_on_hotspot",
"id":-454639427864394666
},
{
"confidence":0.00046669048606418073,
"name":"provide_zip_code",
"id":-3293718409895637099
},
{
"confidence":0.0004444131627678871,
"name":"get_customer_card",
"id":5679639267606902126
},
{
"confidence":0.0002603426401037723,
"name":"begin_conversation",
"id":7941615042413852842
},
{
"confidence":0.00024358303926419467,
"name":"change_phone_number",
"id":-3686881372647725522
}
],
"message_id":"d0e7ccb4fb3149c796dd95aeb85cba04",
"text":"I want to change the delivery address",
"intent":{
"confidence":0.9872864484786987,
"name":"change_delivery_address",
"id":-2178559665480064102
},
"response_selector":{
"default":{
"response":{
"template_name":"utter_None",
"response_templates":null,
"confidence":0,
"responses":null,
"id":null,
"utter_action":"utter_None",
"intent_response_key":null
},
"ranking":[
]
},
"all_retrieval_intents":[
]
}
},
"message_id":"d0e7ccb4fb3149c796dd95aeb85cba04",
"text":"I want to change the delivery address",
"event":"user",
"timestamp":1646911946.652697
},
{
"use_text_for_featurization":false,
"event":"user_featurization",
"timestamp":1646911946.6691837
},
{
"action_text":null,
"confidence":1,
"name":"change_delivery_address",
"event":"action",
"timestamp":1646911946.669202,
"policy":"policy_0_AugmentedMemoizationPolicy"
},
{
"name":"change_delivery_address",
"event":"active_loop",
"timestamp":1646911946.6693587
},
{
"name":"requested_slot",
"event":"slot",
"value":"phone_number",
"timestamp":1646911946.669367
},
{
"metadata":{
"utter_action":"utter_ask_change_delivery_address_phone_number"
},
"data":{
"image":null,
"buttons":null,
"attachment":null,
"elements":null,
"quick_replies":null,
"custom":null
},
"text":"Could you please provide your phone number ?",
"event":"bot",
"timestamp":1646911946.6693714
},
{
"action_text":null,
"confidence":1,
"name":"action_listen",
"event":"action",
"timestamp":1646911946.681981,
"policy":"policy_2_RulePolicy"
},
{
"name":"last customer message",
"event":"slot",
"value":"123654789",
"timestamp":1646911951
},
{
"input_channel":"rest",
"metadata":[
],
"parse_data":{
"metadata":[
],
"entities":[
{
"start":0,
"extractor":"RegexEntityExtractor",
"end":9,
"value":"123654789",
"entity":"phone_number"
},
{
"confidence_entity":0.9448188543319702,
"start":0,
"extractor":"DIETClassifier",
"end":9,
"value":"123654789",
"entity":"US zip code"
}
],
"intent_ranking":[
{
"confidence":0.8831213116645813,
"name":"provide_zip_code",
"id":-3293718409895637099
},
{
"confidence":0.06301435828208923,
"name":"inform",
"id":-2249192345339288346
},
{
"confidence":0.022489212453365326,
"name":"forgotten_password",
"id":-7700761986773980760
},
{
"confidence":0.007278882432729006,
"name":"render_rich_content",
"id":-3086225541826733408
},
{
"confidence":0.006705470383167267,
"name":"change_delivery_address",
"id":-2178559665480064102
},
{
"confidence":0.006169444415718317,
"name":"bot_challenge",
"id":5508938074644618334
},
{
"confidence":0.003363898489624262,
"name":"broken_ice_cream_machine",
"id":31975402335019317
},
{
"confidence":0.003286926541477442,
"name":"deny",
"id":6883754078560951274
},
{
"confidence":0.002467397367581725,
"name":"turn_on_hotspot",
"id":-454639427864394666
},
{
"confidence":0.0021030502393841743,
"name":"affirm",
"id":-3387098541671927213
}
],
"message_id":"f8ed2806b99f431fbed21e8c1e57c8f7",
"text":"123654789",
"intent":{
"confidence":0.8831213116645813,
"name":"provide_zip_code",
"id":-3293718409895637099
},
"response_selector":{
"default":{
"response":{
"template_name":"utter_None",
"response_templates":null,
"confidence":0,
"responses":null,
"id":null,
"utter_action":"utter_None",
"intent_response_key":null
},
"ranking":[
]
},
"all_retrieval_intents":[
]
}
},
"message_id":"f8ed2806b99f431fbed21e8c1e57c8f7",
"text":"123654789",
"event":"user",
"timestamp":1646911951.7629993
},
{
"name":"US zip code",
"event":"slot",
"value":"123654789",
"timestamp":1646911951.7630305
},
{
"name":"phone_number",
"event":"slot",
"value":"123654789",
"timestamp":1646911951.7630372
},
{
"use_text_for_featurization":false,
"event":"user_featurization",
"timestamp":1646911951.7867923
},
{
"action_text":null,
"confidence":1,
"name":"change_delivery_address",
"event":"action",
"timestamp":1646911951.7868133,
"policy":"policy_2_RulePolicy"
},
{
"name":"phone_number",
"event":"slot",
"value":"123654789",
"timestamp":1646911951.7869794
},
{
"name":"requested_slot",
"event":"slot",
"value":"email",
"timestamp":1646911951.7869866
},
{
"metadata":{
"utter_action":"utter_ask_change_delivery_address_email"
},
"data":{
"image":null,
"buttons":null,
"attachment":null,
"elements":null,
"quick_replies":null,
"custom":null
},
"text":"I would also need your email please.",
"event":"bot",
"timestamp":1646911951.78699
},
{
"action_text":null,
"confidence":1,
"name":"action_listen",
"event":"action",
"timestamp":1646911951.8026054,
"policy":"policy_2_RulePolicy"
},
{
"name":"last customer message",
"event":"slot",
"value":"name@email.tld",
"timestamp":1646911962
},
{
"input_channel":"rest",
"metadata":[
],
"parse_data":{
"metadata":[
],
"entities":[
{
"start":0,
"extractor":"RegexEntityExtractor",
"end":14,
"value":"name@email.tld",
"entity":"email"
},
{
"confidence_entity":0.6692137122154236,
"start":0,
"extractor":"DIETClassifier",
"end":14,
"value":"name@email.tld",
"entity":"email"
}
],
"intent_ranking":[
{
"confidence":0.9700577259063721,
"name":"inform",
"id":-2249192345339288346
},
{
"confidence":0.0070722028613090515,
"name":"render_rich_content",
"id":-3086225541826733408
},
{
"confidence":0.004411171656101942,
"name":"bot_challenge",
"id":5508938074644618334
},
{
"confidence":0.0037630044389516115,
"name":"forgotten_password",
"id":-7700761986773980760
},
{
"confidence":0.00320420041680336,
"name":"begin_conversation",
"id":7941615042413852842
},
{
"confidence":0.0031678429804742336,
"name":"goodbye",
"id":-1352836896246326542
},
{
"confidence":0.002783191157504916,
"name":"provide_invoice_number",
"id":785266604143917713
},
{
"confidence":0.0019141166703775525,
"name":"request_living_location",
"id":-7808477568155782139
},
{
"confidence":0.0018406010931357741,
"name":"turn_on_hotspot",
"id":-454639427864394666
},
{
"confidence":0.0017859668005257845,
"name":"affirm",
"id":-3387098541671927213
}
],
"message_id":"01dc43d9f2d94f0b93cfb231eab4b04a",
"text":"name@email.tld",
"intent":{
"confidence":0.9700577259063721,
"name":"inform",
"id":-2249192345339288346
},
"response_selector":{
"default":{
"response":{
"template_name":"utter_None",
"response_templates":null,
"confidence":0,
"responses":null,
"id":null,
"utter_action":"utter_None",
"intent_response_key":null
},
"ranking":[
]
},
"all_retrieval_intents":[
]
}
},
"message_id":"01dc43d9f2d94f0b93cfb231eab4b04a",
"text":"name@email.tld",
"event":"user",
"timestamp":1646911962.156132
},
{
"name":"email",
"event":"slot",
"value":"name@email.tld",
"timestamp":1646911962.1561887
},
{
"use_text_for_featurization":false,
"event":"user_featurization",
"timestamp":1646911962.1827157
},
{
"action_text":null,
"confidence":1,
"name":"change_delivery_address",
"event":"action",
"timestamp":1646911962.1827335,
"policy":"policy_2_RulePolicy"
},
{
"name":"email",
"event":"slot",
"value":[
"name@email.tld",
"name@email.tld"
],
"timestamp":1646911962.1828783
},
{
"name":"requested_slot",
"event":"slot",
"value":"address",
"timestamp":1646911962.182885
},
{
"metadata":{
"utter_action":"utter_ask_change_delivery_address_address"
},
"data":{
"image":null,
"buttons":null,
"attachment":null,
"elements":null,
"quick_replies":null,
"custom":null
},
"text":"What is the new address ?",
"event":"bot",
"timestamp":1646911962.1828885
},
{
"action_text":null,
"confidence":1,
"name":"action_listen",
"event":"action",
"timestamp":1646911962.2004554,
"policy":"policy_2_RulePolicy"
},
{
"name":"last customer message",
"event":"slot",
"value":"Unknown Street 321",
"timestamp":1646911974
},
{
"input_channel":"rest",
"metadata":[
],
"parse_data":{
"metadata":[
],
"entities":[
{
"confidence_entity":0.9671446084976196,
"start":15,
"extractor":"DIETClassifier",
"end":18,
"value":"321",
"entity":"US zip code"
}
],
"intent_ranking":[
{
"confidence":0.7742953300476074,
"name":"provide_zip_code",
"id":-3293718409895637099
},
{
"confidence":0.04380479454994202,
"name":"inform",
"id":-2249192345339288346
},
{
"confidence":0.03752373531460762,
"name":"deny",
"id":6883754078560951274
},
{
"confidence":0.03074674867093563,
"name":"forgotten_password",
"id":-7700761986773980760
},
{
"confidence":0.024891171604394913,
"name":"thanks",
"id":7056127221409343148
},
{
"confidence":0.024101773276925087,
"name":"change_delivery_address",
"id":-2178559665480064102
},
{
"confidence":0.01825825311243534,
"name":"network_outage",
"id":5260776182169938489
},
{
"confidence":0.015744565054774284,
"name":"search_expert",
"id":-6414400310525439534
},
{
"confidence":0.015597171150147915,
"name":"get_weather",
"id":-4423085993281095323
},
{
"confidence":0.015036488883197308,
"name":"affirm",
"id":-3387098541671927213
}
],
"message_id":"bc1f6502e56548da968fd8d4c7686bf3",
"text":"Unknown Street 321",
"intent":{
"confidence":0.7742953300476074,
"name":"provide_zip_code",
"id":-3293718409895637099
},
"response_selector":{
"default":{
"response":{
"template_name":"utter_None",
"response_templates":null,
"confidence":0,
"responses":null,
"id":null,
"utter_action":"utter_None",
"intent_response_key":null
},
"ranking":[
]
},
"all_retrieval_intents":[
]
}
},
"message_id":"bc1f6502e56548da968fd8d4c7686bf3",
"text":"Unknown Street 321",
"event":"user",
"timestamp":1646911974.8766115
},
{
"name":"US zip code",
"event":"slot",
"value":"321",
"timestamp":1646911974.876642
},
{
"use_text_for_featurization":false,
"event":"user_featurization",
"timestamp":1646911974.8999434
},
{
"action_text":null,
"confidence":1,
"name":"change_delivery_address",
"event":"action",
"timestamp":1646911974.8999703,
"policy":"policy_2_RulePolicy"
},
{
"name":"address",
"event":"slot",
"value":"Unknown Street 321",
"timestamp":1646911974.900198
},
{
"name":"requested_slot",
"event":"slot",
"value":"additional_notes",
"timestamp":1646911974.900209
},
{
"metadata":{
"utter_action":"utter_ask_change_delivery_address_additional_notes"
},
"data":{
"image":null,
"buttons":null,
"attachment":null,
"elements":null,
"quick_replies":null,
"custom":null
},
"text":"Any additional requests ?",
"event":"bot",
"timestamp":1646911974.9002144
},
{
"action_text":null,
"confidence":1,
"name":"action_listen",
"event":"action",
"timestamp":1646911974.9179842,
"policy":"policy_2_RulePolicy"
},
{
"name":"last customer message",
"event":"slot",
"value":"I need nothing",
"timestamp":1646911991
},
{
"input_channel":"rest",
"metadata":[
],
"parse_data":{
"metadata":[
],
"entities":[
],
"intent_ranking":[
{
"confidence":0.6621188223361969,
"name":"nlu_fallback"
},
{
"confidence":0.3378811776638031,
"name":"deny",
"id":6883754078560951274
},
{
"confidence":0.21888373792171478,
"name":"roaming",
"id":-1944451321698490094
},
{
"confidence":0.1640712469816208,
"name":"data_usage",
"id":-4478345098715914764
},
{
"confidence":0.060994990170001984,
"name":"roaming+e-sim",
"id":2529908527015565539
},
{
"confidence":0.04973551258444786,
"name":"network_outage",
"id":5260776182169938489
},
{
"confidence":0.04569706320762634,
"name":"stop",
"id":-6035140867579868534
},
{
"confidence":0.04236811399459839,
"name":"bot_skills",
"id":-9171784036837779835
},
{
"confidence":0.029207173734903336,
"name":"search_expert",
"id":-6414400310525439534
},
{
"confidence":0.027966542169451714,
"name":"affirm",
"id":-3387098541671927213
},
{
"confidence":0.02319442667067051,
"name":"thanks",
"id":7056127221409343148
}
],
"message_id":"1ac772ff7eea47068056fad4d4caec50",
"text":"I need nothing",
"intent":{
"confidence":0.6621188223361969,
"name":"nlu_fallback"
},
"response_selector":{
"default":{
"response":{
"template_name":"utter_None",
"response_templates":null,
"confidence":0,
"responses":null,
"id":null,
"utter_action":"utter_None",
"intent_response_key":null
},
"ranking":[
]
},
"all_retrieval_intents":[
]
}
},
"message_id":"1ac772ff7eea47068056fad4d4caec50",
"text":"I need nothing",
"event":"user",
"timestamp":1646911991.092327
},
{
"use_text_for_featurization":false,
"event":"user_featurization",
"timestamp":1646911991.1148372
},
{
"action_text":null,
"confidence":1,
"name":"change_delivery_address",
"event":"action",
"timestamp":1646911991.1148608,
"policy":"policy_2_RulePolicy"
},
{
"name":"additional_notes",
"event":"slot",
"value":"I need nothing",
"timestamp":1646911991.1149795
},
{
"name":"requested_slot",
"event":"slot",
"value":null,
"timestamp":1646911991.1149898
},
{
"name":null,
"event":"active_loop",
"timestamp":1646911991.1149955
},
{
"action_text":null,
"confidence":1,
"name":"utter_e6a462aeb9e5c6795e47d06ffbce7c6989bccdeb",
"event":"action",
"timestamp":1646911991.13458,
"policy":"policy_2_RulePolicy"
},
{
"metadata":{
"utter_action":"utter_e6a462aeb9e5c6795e47d06ffbce7c6989bccdeb"
},
"data":{
"image":null,
"buttons":null,
"attachment":null,
"elements":null,
"quick_replies":null,
"custom":null
},
"text":"Summary:\nEmail - ['name@email.tld', 'name@email.tld']\nPhone - 123654789\nAddress - Unknown Street 321\nNote - I need nothing",
"event":"bot",
"timestamp":1646911991.1347713
},
{
"action_text":null,
"confidence":1,
"name":"action_listen",
"event":"action",
"timestamp":1646911991.154525,
"policy":"policy_2_RulePolicy"
}
]
}
. After the form is done, I am trying to summarize the collected data to a customer, but the data are always rendered in different formats unpredictably. Sometimes the same data are array and next time it is string.