# Rasa X - Twilio || can someone tell me what this XML issue means

**URL:** <https://forum.rasa.com/t/rasa-x-twilio-can-someone-tell-me-what-this-xml-issue-means/33936>\
**Category:** \[Deprecated\] Rasa X Community Edition\
**Created:** [September 19, 2020, 2:03am UTC](https://forum.rasa.com/t/rasa-x-twilio-can-someone-tell-me-what-this-xml-issue-means/33936 "2020-09-19T02:03:05Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![memorizeracks](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/memorizeracks/32/6548_2.png) [@memorizeracks](https://forum.rasa.com/u/memorizeracks)\
**Post date:** [September 19, 2020, 2:03am UTC](https://forum.rasa.com/t/rasa-x-twilio-can-someone-tell-me-what-this-xml-issue-means/33936/1 "2020-09-19T02:03:05Z")

</div>

I am trying to connect Rasa X to Twilio. I am running RasaX locally and running Ngrok.

I am able to send a SMS to the Twilio number. The problem is getting a response.

I keep getting this message. I am not sure how to fix it:

 ![Screenshot from 2020-09-20 15-00-43](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/e/ec5f885074baa75f1dca6be4d50cd24e16e4d5b6.png)

 ![Screenshot from 2020-09-18 22-02-01](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/2/258b5f61b1a56ebb2e34d4fdced10813f36fa205.png)

Here is the Rasa X debug error:

 ![Screenshot from 2020-09-20 14-49-16](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/0/033b50ebf01e2a16ce08a8118956f103a76f16be.png)

Ngrok Post 200

 ![Screenshot from 2020-09-20 14-57-23](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/3/32b682aedbb45b90b3def5b662bfa514a3451cba.png)

There doesnt seem to be a problem when I use the Rasa X test link + ngrok URL.

Can anyone make any suggestions on how to fix?