# RASA X - socket io issue

**URL:** <https://forum.rasa.com/t/rasa-x-socket-io-issue/41955>\
**Category:** \[Deprecated\] Rasa X Community Edition\
**Created:** [April 1, 2021, 3:25am UTC](https://forum.rasa.com/t/rasa-x-socket-io-issue/41955 "2021-04-01T03:25:43Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![preet25094](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/preet25094/32/14196_2.png) [@preet25094](https://forum.rasa.com/u/preet25094)\
**Post date:** [April 1, 2021, 3:25am UTC](https://forum.rasa.com/t/rasa-x-socket-io-issue/41955/1 "2021-04-01T03:25:43Z")

</div>

Happen to get the following error when trying to connect from my webpage with webchat plugin over socketio

nginx\_1 | 223.236.169.176 - - [01/Apr/2021:03:19:52 +0000] “GET /socket.io/?EIO=3&transport=websocket&sid=21b1db0a47ec48faa31d104096ec0eaa HTTP/1.1” 101 158 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36” nginx\_1 | 223.236.169.176 - - [01/Apr/2021:03:19:53 +0000] “GET /socket.io/?EIO=3&transport=polling&t=NYBSSFQ HTTP/1.1” 200 114 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36” rasa-production\_1 | message async handler error rasa-production\_1 | Traceback (most recent call last): rasa-production\_1 | File “/opt/venv/lib/python3.8/site-packages/engineio/asyncio\_server.py”, line 423, in \_trigger\_event rasa-production\_1 | ret = await self.handlersevent rasa-production\_1 | File “/opt/venv/lib/python3.8/site-packages/socketio/asyncio\_server.py”, line 524, in \_handle\_eio\_message rasa-production\_1 | await self.\_handle\_connect(eio\_sid, pkt.namespace) rasa-production\_1 | File “/opt/venv/lib/python3.8/site-packages/socketio/asyncio\_server.py”, line 408, in \_handle\_connect nginx\_1 | 223.236.169.176 - - [01/Apr/2021:03:19:53 +0000] “POST /socket.io/?EIO=3&transport=polling&t=NYBSSOJ&sid=7d4401d4c60849d7bafb08972cda21e1 HTTP/1.1” 200 2 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36” rasa-production\_1 | sid = self.manager.connect(eio\_sid, namespace) rasa-production\_1 | File “/opt/venv/lib/python3.8/site-packages/socketio/base\_manager.py”, line 46, in connect rasa-production\_1 | sid = self.server.eio.generate\_id() rasa-production\_1 | AttributeError: ‘AsyncServer’ object has no attribute ‘generate\_id’ nginx\_1 | 223.236.169.176 - - [01/Apr/2021:03:19:54 +0000] “GET /socket.io/?EIO=3&transport=polling&t=NYBSSOK&sid=7d4401d4c60849d7bafb08972cda21e1 HTTP/1.1” 200 4 “-” “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/89.0.4389.114 Safari/537.36”

 ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/7/7558a9b806bd1461316f293d1c639102a49e871c.png)