Rasa-x package not available

Hi, In my organisastion, we use Artifactory to install Python packages. Rasa package has been insatlled successfully. But there is an issue for Rasa-X. It gives below error :slight_smile:

pip install rasa-x -i https://pypi.rasa.com/simple Looking in indexes: https://pypi.rasa.com/simple WARNING: Retrying (Retry(total=4, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0x00000229860B6550>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’)’: /simple/rasa-x/ WARNING: Retrying (Retry(total=3, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0x000002298714A898>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’)’: /simple/rasa-x/ WARNING: Retrying (Retry(total=2, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0x000002298714A588>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’)’: /simple/rasa-x/ WARNING: Retrying (Retry(total=1, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0x000002298714A5C0>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’)’: /simple/rasa-x/ WARNING: Retrying (Retry(total=0, connect=None, read=None, redirect=None, status=None)) after connection broken by ‘NewConnectionError(’<pip._vendor.urllib3.connection.HTTPSConnection object at 0x000002298714A320>: Failed to establish a new connection: [Errno 11001] getaddrinfo failed’)’: /simple/rasa-x/ ERROR: Could not find a version that satisfies the requirement rasa-x (from versions: none) ERROR: No matching distribution found for rasa-x

Can you please help to fix the issue?

Are you behind a proxy? I’ve seen similar errors in that case

Hi Melinda, Yes. but what is the solution?

Depending on your company’s proxy, you either need to get an exception/permission for pypi, or you need to download it outside that network