# Rasa X installing problem

**URL:** <https://forum.rasa.com/t/rasa-x-installing-problem/13675>\
**Category:** Getting Started with Rasa\
**Created:** [July 29, 2019, 10:51am UTC](https://forum.rasa.com/t/rasa-x-installing-problem/13675 "2019-07-29T10:51:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![731876799](https://avatars.discourse-cdn.com/v4/letter/7/8dc957/32.png) [@731876799](https://forum.rasa.com/u/731876799)\
**Post date:** [July 29, 2019, 10:51am UTC](https://forum.rasa.com/t/rasa-x-installing-problem/13675/1 "2019-07-29T10:51:44Z")

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I am new to Rasa X, and I install it with pip install rasa-x --extra-index-url [https://pypi.rasa.com/simple](https://pypi.rasa.com/simple) in anaconda, and I use rasa init. It’s ok. Then I tried rasa x, it failed with below codes. I really want to use it. Anyone can help for this? Thanks so much.

(python3.7) \>rasa x Starting Rasa X in local mode… 🚀Traceback (most recent call last): File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasa\cli\x.py”, line 322, in run\_locally local.main(args, project\_path, args.data, token=rasa\_x\_token) File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\local.py”, line 190, in main project\_path, data\_path, session, args.port File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\local.py”, line 148, in \_initialize\_with\_local\_data model\_service.discover\_models\_on\_init(sleep\_in\_seconds=1) File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\services\model\_service.py”, line 64, in discover\_models\_on\_init loop.run\_until\_complete(self.\_discover\_models()) File “d:\users\xx\anaconda2\envs\python3.7\lib\asyncio\base\_events.py”, line 584, in run\_until\_complete return future.result() File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\services\model\_service.py”, line 90, in \_discover\_models minimum\_version = await self.minimum\_compatible\_version() File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\services\model\_service.py”, line 83, in minimum\_compatible\_version info = await stack\_service.status() File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\services\stack\_service.py”, line 152, in status subpath="/version", method=“get” File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\rasax\community\services\stack\_service.py”, line 120, in request \*\*kwargs, File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\aiohttp\client.py”, line 1005, in **aenter** self.\_resp = await self.\_coro File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\aiohttp\client.py”, line 497, in \_request await resp.start(conn) File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\aiohttp\client\_reqrep.py”, line 857, in start self.\_continue = None File “d:\users\xx\anaconda2\envs\python3.7\lib\site-packages\aiohttp\helpers.py”, line 585, in **exit** raise asyncio.TimeoutError from None concurrent.futures.\_base.TimeoutError

Sorry, something went wrong (see error above). Make sure to start Rasa X with valid data and valid domain and config files. Please, also check any warnings that popped up. If you need help fixing the issue visit our forum: [http://forum.rasa.com/](http://forum.rasa.com/).

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**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\
**Post date:** [August 15, 2019, 2:03pm UTC](https://forum.rasa.com/t/rasa-x-installing-problem/13675/2 "2019-08-15T14:03:58Z")

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Which Rasa and Rasa version are you running? Could you please start Rasa X with `--debug` so that we can get more logs? Also, do you have another rasa instance running on your machine by any chance?