# Rasa X - Bot doesn´t reply to the Testuser until reloading the page **URL:** \ **Category:** \[Deprecated\] Rasa X Community Edition\ **Created:** [February 5, 2020, 10:52am UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376 "2020-02-05T10:52:49Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Tobias](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias/32/5772_2.png) [@Tobias](https://forum.rasa.com/u/Tobias)\ **Post date:** [February 5, 2020, 10:52am UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/1 "2020-02-05T10:52:49Z")
Hi everyone, my issue is similarly to the following topic: > [@Rasa x, bot response not showing up until refresh](http://forum.rasa.com/t/rasa-x-bot-response-not-showing-up-until-refresh/11669): > > I am sure I am just missing something, but after training my bot, when I chat with it I can see the thinking / typing symbol show up but I don’t see the responses until I refresh the page. Unfortunately, there are no updates recently. So I try to find out how to solve this problem in a new topic 🙂 We run our bot on a server with the following software parts: - python: 3.7.5 - rasa-OpenSource: 1.6.1 - rasa-SDK: 1.6.1 - rasa x: 0.24.7 If we share our bot with testusers the bot doesn´t reply always to the user with a response. After the testpage is reloaded the bot response is shown up. I think this is very nasty for the users to reload the page after every single input. We have some CustomActions in our stories. Could it be possible that rasa x and the CustomServer doesn´t run smoothly together? Or do you think that I have to use other rasa versions? Thank you for every help! Tobias ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [February 5, 2020, 11:48am UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/2 "2020-02-05T11:48:51Z")
Hi @Tobias have you checked whether this consistently happens on different browsers? Which one were you using to test it? ---
**Author:** ![Tobias](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias/32/5772_2.png) [@Tobias](https://forum.rasa.com/u/Tobias)\ **Post date:** [February 5, 2020, 1:51pm UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/3 "2020-02-05T13:51:29Z")
Hi @akelad thank you for your quick reply. I have already run the bot on explorer and chrome. At both browsers the Bot in the testwindow sometimes reply with a answer and sometimes not (then I have to reload the page and the bot shows up a response) Do I have to use a specific browser or is there any other problem related to this topic? Maybe the RasaVersion? ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [February 5, 2020, 2:11pm UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/4 "2020-02-05T14:11:35Z")
Internet explorer isn’t really supported, but chrome should work fine. Maybe we can jump on a call about this to see what’s going on? ---
**Author:** ![boogie](https://avatars.discourse-cdn.com/v4/letter/b/d2c977/32.png) [@boogie](https://forum.rasa.com/u/boogie)\ **Post date:** [February 5, 2020, 11:49pm UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/5 "2020-02-05T23:49:19Z")
It does sometime to me as well. I am using chrome. Make sure you have restarted the server after each conversation it does hang sometimes especially if conversation fail. Do the training from terminal and when start first time give it a bit of time extra few seconds before you typing. ---
**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\ **Post date:** [February 11, 2020, 9:25am UTC](https://forum.rasa.com/t/rasa-x-bot-doesn-t-reply-to-the-testuser-until-reloading-the-page/24376/6 "2020-02-11T09:25:31Z")
This shouldn’t happen really - if either of you would like to jump on a call with us so we can investigate this - please email us at [support@rasa.com](mailto:support@rasa.com)