# Rasa Server Timeout waiting for Action Server

**URL:** <https://forum.rasa.com/t/rasa-server-timeout-waiting-for-action-server/56089>\
**Category:** Rasa Open Source\
**Created:** [November 9, 2022, 12:09am UTC](https://forum.rasa.com/t/rasa-server-timeout-waiting-for-action-server/56089 "2022-11-09T00:09:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rajesh01rrk](https://avatars.discourse-cdn.com/v4/letter/r/6a8cbe/32.png) [@Rajesh01rrk](https://forum.rasa.com/u/Rajesh01rrk)\
**Post date:** [November 9, 2022, 12:09am UTC](https://forum.rasa.com/t/rasa-server-timeout-waiting-for-action-server/56089/1 "2022-11-09T00:09:08Z")

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## Hi Team,

#### I’m facing Rasa Server Timeout issue waiting for Action Server to complete the custom action. I have tried increasing the DEFAULT\_STREAM\_READING\_TIMEOUT\_IN\_SECONDS in console.py file. Still facing the same issue.

> - PFB Rasa Version Details and the Rasa Server Error, \*Rasa Version : 2.8.6
> - Minimum Compatible Version: 2.8.0
> - Rasa SDK Version : 2.8.6
> - Rasa X Version : None
> - Python Version : 3.8.10
> - Operating System : Windows-2012ServerR2-6.3.9600-SP0
> - Python Path : c:\chatbot\press\_chatbot\_backend\env\scripts\python.exe

## Error:

`2022-11-09 10:41:58 ←[1;30mDEBUG ←[0m ←[34mrasa.core.actions.action←[0m - Calling action endpoint to run action 'acti on_ask_amhpasswordreset'. 2022-11-09 10:42:58 ←[1;30mERROR ←[0m ←[34mrasa.core.processor←[0m - ←[31mEncountered an exception while running acti on 'action_ask_amhpasswordreset'.Bot will continue, but the actions events are lost. Please check the logs of your actio n server for more information.←[0m Traceback (most recent call last): File "c:\chatbot\press_chatbot_backend\env\lib\site-packages\rasa\core\actions\action.py", line 685, in run response = await self.action_endpoint.request(``File "c:\chatbot\press_chatbot_backend\env\lib\site-packages\rasa\utils\endpoints.py", line 172, in request``raise ClientResponseError( rasa.utils.endpoints.ClientResponseError: 503, Service Unavailable, body='b'<!DOCTYPE html><html lang=en><meta charset=U``TF-8><title>\xe2\x9a\xa0\xef\xb8\x8f 503 \xe2\x80\x94 Service Unavailable</title>\n<style>\n html { font-family: sans-serif }\n h2 { color: #888; }\n .tb-wrapper p { margin: 0 }\n .frame-border { margin: 1rem }\n .frame-line > * { padding: 0.3rem 0.6rem }\n .frame-line { margin-bottom: 0.3rem }\n .frame-code { font-size: 16px; padding-left: 4ch }\n .tb-wrapper { border: 1px solid #eee }\n .tb-header { background: #eee; padding: 0.3rem; font-weight: bold }\n .frame-descriptor { background: #e2eafb; font-size: 14px }\n </st yle>\n<h1>\xe2\x9a\xa0\xef\xb8\x8f 503 \xe2\x80\x94 Service Unavailable</h1><p>Response Timeout\n''`

`The above exception was the direct cause of the following exception:`

`Traceback (most recent call last): File "c:\chatbot\press_chatbot_backend\env\lib\site-packages\rasa\core\processor.py", line 772, in _run_action events = await action.run( File "c:\chatbot\press_chatbot_backend\env\lib\site-packages\rasa\core\actions\action.py", line 709, in run``raise RasaException("Failed to execute custom action.") from e rasa.shared.exceptions.RasaException: Failed to execute custom action. 2022-11-09 10:42:58 ←[1;30mDEBUG ←[0m ←[34mrasa.core.processor←[0m - Policy prediction ended with events '[<rasa.shar ed.core.events.DefinePrevUserUtteredFeaturization object at 0x000000FEB9A1CEB0>]'. 2022-11-09 10:42:58 ←[1;30mDEBUG ←[0m ←[34mrasa.core.processor←[0m - Action 'action_ask_amhpasswordreset' ended with events '[]'.`

---

<div class="post-metadata">

**Author:** ![stephens](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/stephens/32/1632_2.png) [@stephens](https://forum.rasa.com/u/stephens)\
**Post date:** [November 9, 2022, 6:05pm UTC](https://forum.rasa.com/t/rasa-server-timeout-waiting-for-action-server/56089/2 "2022-11-09T18:05:05Z")

</div>

Please reformat the message with markdown. What does your action server log show?

---

<div class="post-metadata">

**Author:** ![Rajesh01rrk](https://avatars.discourse-cdn.com/v4/letter/r/6a8cbe/32.png) [@Rajesh01rrk](https://forum.rasa.com/u/Rajesh01rrk)\
**Post date:** [November 9, 2022, 10:58pm UTC](https://forum.rasa.com/t/rasa-server-timeout-waiting-for-action-server/56089/3 "2022-11-09T22:58:07Z")

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## Action Server Response for Custom Action

`2022-11-09 13:07:54 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Received request to run 'validate_amh_pass_reset_f orm' 2022-11-09 13:07:54 DEBUG rasa_sdk.executor - Received request to run 'validate_amh_pass_reset_form' 2022-11-09 13:07:54 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:07:54 DEBUG rasa_sdk.executor - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:07:56 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Received request to run 'validate_amh_pass_reset_f orm' 2022-11-09 13:07:56 DEBUG rasa_sdk.executor - Received request to run 'validate_amh_pass_reset_form' 2022-11-09 13:07:56 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:07:56 DEBUG rasa_sdk.executor - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:08:02 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Received request to run 'validate_amh_pass_reset_f orm' 2022-11-09 13:08:02 DEBUG rasa_sdk.executor - Received request to run 'validate_amh_pass_reset_form' 2022-11-09 13:08:02 ←[1;30mWARNING ←[0m ←[34mrasa_sdk.forms←[0m - ←[33mSkipping validation for `amh\_email`: there is no validation method specified.←[0m 2022-11-09 13:08:02 WARNING rasa_sdk.forms - Skipping validation for `amh\_email`: there is no validation method specif ied. 2022-11-09 13:08:02 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:08:02 DEBUG rasa_sdk.executor - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:08:04 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Received request to run 'validate_amh_pass_reset_f orm' 2022-11-09 13:08:04 DEBUG rasa_sdk.executor - Received request to run 'validate_amh_pass_reset_form' 2022-11-09 13:08:04 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:08:04 DEBUG rasa_sdk.executor - Finished running 'validate_amh_pass_reset_form' 2022-11-09 13:08:07 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Received request to run 'action_ask_amhpasswordres et' 2022-11-09 13:08:07 DEBUG rasa_sdk.executor - Received request to run 'action_ask_amhpasswordreset' before async function Response AMH password reset has been successfully completed for t in 123321 environment and Password is: abcd12333 after async function check reset response AMH password reset has been successfully completed for t in 123321 environment and Password is: abcd12333 2022-11-09 13:09:08 ←[1;30mDEBUG ←[0m ←[34mrasa_sdk.executor←[0m - Finished running 'action_ask_amhpasswordreset' 2022-11-09 13:09:08 DEBUG rasa_sdk.executor - Finished running 'action_ask_amhpasswordreset' `