Rasa save response as variable and train entities to create case

Hi. good morning to everybody! I hope you are doing well in this quarantine. I need to create a custom action that stores user information in variables (time, date, version, urgency) to create an order and send it to an api. I had thought about creating a formaction but I don’t know if it is ideal, I also wonder how to train these entities. What dou you recommend?

Thank you

I think it would be a nice use case for FormAction. This blog explains how to use FormAction in detail.