# Rasa Installation always halting at tensorflow installation **URL:** \ **Category:** Getting Started with Rasa\ **Created:** [July 9, 2019, 11:36am UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677 "2019-07-09T11:36:29Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 9, 2019, 11:36am UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/1 "2019-07-09T11:36:29Z")
Hi everyone, I’ve been trying to install Rasa yesterday and today but have been facing many issues. If I clone the git repo as required, move into the rasa foler, and do pip install -r requirements.txt, my installation always halts at the tensorflow 1.13.1 installation. (See picture) If I do pip install rasa-x --extra-index-url [Simple Index](https://pypi.rasa.com/simple) as shown in the installation guide, it halts at building dependencies. (See photo). I was first trying with Python 3.7 but downgraded to Python 3.6.8 and it still doesn’t work. The above happens. Even running ‘pip install rasa’ halts. First time it halted at tensorflow like the above, now it is halting at ‘Collecting colorclass~=2.2 (from rasa)’ (see photo). Any help is greatly appreciated. Thanks! Ali. ![halt](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/e/ef2bca23ad23f643f0e0def38611583fbd7a29f7.png) ![halt2](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/d/d2a371d7a8acd5615d7cdf0a452baeee74b50382.png) ![halt3](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/7/7c7de7425ab7e6f50d8f453df3f4d83c4f7ced26.png) ---
**Author:** ![tyd](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tyd/32/3030_2.png) [@tyd](https://forum.rasa.com/u/tyd)\ **Post date:** [July 9, 2019, 1:18pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/3 "2019-07-09T13:18:46Z")
Hi @alihejazi! Some questions: - Have you installed Microsoft VC++ Compiler, so python can compile any dependencies? - Have you tried following the [TensorFlow](https://www.tensorflow.org/install) install guide? - What version of pip are you using? ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 9, 2019, 2:08pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/4 "2019-07-09T14:08:59Z")
@tydPip version 19.1.1 Yes I have installed the Microsoft VC++ Compiler. And yes I have just tried the TensorFlow install guide. In doing so I came across this error: (it halts at “Installing setuptools, pip, wheel…” then I press Ctr+C to exit it. ![halt4](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/f/ffbceebe1c7ba6e5e894258a61002b90034765fd.png) ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 9, 2019, 2:11pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/5 "2019-07-09T14:11:00Z")
@tyd all of this is on Windows 10 btw ---
**Author:** ![tyd](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tyd/32/3030_2.png) [@tyd](https://forum.rasa.com/u/tyd)\ **Post date:** [July 9, 2019, 3:02pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/6 "2019-07-09T15:02:00Z")
@alihejazi Are you using a virtual environment (anaconda or something else)? Have you tried with a downgraded version of pip? ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 9, 2019, 3:38pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/7 "2019-07-09T15:38:33Z")
@tyd Yea I just tested with anaconda… halts at ‘Collecting tensorflow’… I feel this is the central issue. Just confusing why it still doesn’t work. The problem still happened earlier today with an earlier version of pip and continues to happen with the upgraded one. Some extra context which might help you: yesterday initially when I was trying to install rasa using “pip install rasa-x --extra-index-url [https://pypi.rasa.com/simple](https://pypi.rasa.com/simple)”, it wouldn’t halt at ‘building tools’ like it does in my 2nd screenshot (at the top). Rather, It would open and process in another cmd window, throw the VC++ error and then immediately close. ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 9, 2019, 3:39pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/8 "2019-07-09T15:39:48Z")
@tyd VC++ Compiler is installed on my machine ---
**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\ **Post date:** [July 9, 2019, 4:41pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/9 "2019-07-09T16:41:41Z")
I find the `MINGW64` output in your terminal a bit confusing. Are you actually sure that the VC++ compiler is used by your python instance? Maybe do a `python -VV` and check the output. MINGW is not compatible with newer python versions. ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 10, 2019, 8:09am UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/10 "2019-07-10T08:09:22Z")
@Tobias_Wochinger doing ‘python -VV’ gives the following output: “Python 3.6.8 (tags/v3.6.8:3c6b436a57, Dec 24 2018, 00:16:47) [MSC v.1916 64 bit (AMD64)]” Not too sure to be honest… does that raise any flags for you or no? ---
**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\ **Post date:** [July 10, 2019, 2:00pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/11 "2019-07-10T14:00:04Z")
No that actually looks good 👍 Any idea where the `MINGW` thing comes from in your terminal? ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [July 11, 2019, 10:07am UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/12 "2019-07-11T10:07:45Z")
@Tobias_Wochinger Not sure. Don’t worry about. I switched to a Mac… problem solved 😂 🤣🤣 ---
**Author:** ![Tobias\_Wochinger](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tobias_wochinger/32/4580_2.png) [@Tobias\_Wochinger](https://forum.rasa.com/u/Tobias_Wochinger)\ **Post date:** [July 12, 2019, 12:54pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/13 "2019-07-12T12:54:35Z")
Oh dear 😃 Would be great to hear if others experience the same problem or if it was a unique case 🤔 ---
**Author:** ![Rosh145](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@Rosh145](https://forum.rasa.com/u/Rosh145)\ **Post date:** [September 3, 2019, 4:20pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/14 "2019-09-03T16:20:37Z")
@Tobias_Wochinger @alihejazi I have the exact same problem and followed all the steps as@alihejazi. Please help ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [September 5, 2019, 11:04am UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/15 "2019-09-05T11:04:20Z")
Personally I don’t know. What worked for me was switching to a Mac, but I know that Rasa also works on windows, but I don’t know how to get out of that error. Perhaps you did some initial incorrect installations, I don’t know; I believe that’s what had happened with me. Maybe try to uninstall everything and start again from scratch? ---
**Author:** ![Rosh145](https://avatars.discourse-cdn.com/v4/letter/r/a183cd/32.png) [@Rosh145](https://forum.rasa.com/u/Rosh145)\ **Post date:** [September 5, 2019, 1:07pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/16 "2019-09-05T13:07:04Z")
I’ll try to do that. Thanks ---
**Author:** ![alihejazi](https://avatars.discourse-cdn.com/v4/letter/a/7ba0ec/32.png) [@alihejazi](https://forum.rasa.com/u/alihejazi)\ **Post date:** [September 5, 2019, 3:30pm UTC](https://forum.rasa.com/t/rasa-installation-always-halting-at-tensorflow-installation/12677/17 "2019-09-05T15:30:43Z")
You’re welcome