# Rasa custom actions are failing with timeout

**URL:** <https://forum.rasa.com/t/rasa-custom-actions-are-failing-with-timeout/41853>\
**Category:** Rasa Open Source\
**Created:** [March 30, 2021, 6:17am UTC](https://forum.rasa.com/t/rasa-custom-actions-are-failing-with-timeout/41853 "2021-03-30T06:17:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![rssrivast](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@rssrivast](https://forum.rasa.com/u/rssrivast)\
**Post date:** [March 30, 2021, 6:17am UTC](https://forum.rasa.com/t/rasa-custom-actions-are-failing-with-timeout/41853/1 "2021-03-30T06:17:33Z")

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I am running rasa 2.0.2 on Kubernetes. While running custom action I am getting below error since today (03/29). Things were fine up until yesterday:-

-----------------------------Error-----------------------------------------------------------------

**2021-03-30 06:04:55 ERROR rasa.core.processor - Encountered an exception while running action ‘action\_submit’.Bot will continue, but the actions events are lost. Please check the logs of your action server for more information.**

**Traceback (most recent call last):**

\*\* File “/usr/local/lib/python3.6/dist-packages/rasa/core/processor.py”, line 681, in \_run\_action\*\*

\*\* events = await action.run(output\_channel, nlg, tracker, self.domain)\*\*

\*\* File “/usr/local/lib/python3.6/dist-packages/rasa/core/actions/action.py”, line 612, in run\*\*

\*\* _json=json\_body, method=“post”, timeout=DEFAULT\_REQUEST\_TIMEOUT_\*\*

\*\* File “/usr/local/lib/python3.6/dist-packages/rasa/utils/endpoints.py”, line 151, in request\*\*

\*\* **kwargs,**

\*\* File “/usr/local/lib/python3.6/dist-packages/aiohttp/client.py”, line 1012, in **aenter** \*\*

\*\* self.\_resp = await self.\_coro\*\*

\*\* File “/usr/local/lib/python3.6/dist-packages/aiohttp/client.py”, line 504, in \_request\*\*

\*\* await resp.start(conn)\*\*

\*\* File “/usr/local/lib/python3.6/dist-packages/aiohttp/client\_reqrep.py”, line 847, in start\*\*

\*\* message, payload = await self.\_protocol.read() # type: ignore # noqa\*\*

\*\* File “/usr/local/lib/python3.6/dist-packages/aiohttp/streams.py”, line 591, in read\*\*

\*\* await self.\_waiter\*\*

**concurrent.futures.\_base.CancelledError**

**error: unexpected EOF**

-------------------------------------------------end of error--------------------------------------------------

So as far as I think this error is coming due to time it is taking to get the response from action server. If that is the case, then how I can increase the read timeout value? Which parameter and which file I need to update?

Thanks Rahul

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<div class="post-metadata">

**Author:** ![rssrivast](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@rssrivast](https://forum.rasa.com/u/rssrivast)\
**Post date:** [March 30, 2021, 1:56pm UTC](https://forum.rasa.com/t/rasa-custom-actions-are-failing-with-timeout/41853/2 "2021-03-30T13:56:48Z")

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I appreciate any advice on above? Thanks

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<div class="post-metadata">

**Author:** ![rssrivast](https://avatars.discourse-cdn.com/v4/letter/r/59ef9b/32.png) [@rssrivast](https://forum.rasa.com/u/rssrivast)\
**Post date:** [March 30, 2021, 7:15pm UTC](https://forum.rasa.com/t/rasa-custom-actions-are-failing-with-timeout/41853/3 "2021-03-30T19:15:42Z")

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This has been resolved at our side. It was due to firewall issue.