# Problem with custon action server

**URL:** <https://forum.rasa.com/t/problem-with-custon-action-server/26673>\
**Category:** Getting Started with Rasa\
**Created:** [March 28, 2020, 12:51am UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673 "2020-03-28T00:51:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![PantelisAntoniadis](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/pantelisantoniadis/32/7524_2.png) [@PantelisAntoniadis](https://forum.rasa.com/u/PantelisAntoniadis)\
**Post date:** [March 28, 2020, 12:51am UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673/1 "2020-03-28T00:51:27Z")

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Hi, I’m new in Rasa and I have the following problem. The versions of the applications are: Python : 3.7.6 Rasa : 1.9.2 Rasa sdk : 1.9.0

I followed the instructions in “Tutorial: Rasa Basics” for the first bot and it works fine. I added custom action “Hello World” to bot, while running the “rasa run action” command showed the following, without displaying the message “Action endpoint is up and running, on (‘0.0.0.0’, ‘5055’)”: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/3/31eb175afdc5fb41b630d7260e43e8585c901e4a.png)

Note that in the file ‘endpoints.yml’ I uncomment the lines: action\_endpoint: url: “[http://localhost:5055/webhook](http://localhost:5055/webhook)”

When the bot runs in another terminal, it works normally with custom actions: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/e/e330c1abb31868a9974895c549f1576d66e07198.png)

Testing the use of Forms and FormPolicy, by the use of via the ‘Tutorial: Building Assistants’ instructions, I have the same issue, it still does not display the message’ Action endpoint is up and running, on (‘0.0.0.0’, ‘5055’) when starting the custom action server .

When the bot runs in another terminal and activating the intent “contact\_sales” shows the following: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/2/22d1edaa75d1eeea9c8acaf6a3ae87c7322a98db.png)

And the following message appears in the action server terminal: ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/0/052ba2d84d28076faa00cb08ec20e8730e596198.png)

Questions: Custom action server is activated or not ? If the action server is activated, even if the message for up and running does not appear, what’s the problem with using forms?

I’ve already read the topic “I can not run successfully “rasa run actions””, but in my case Ι use 2 different terminals.

Thank you in advance.

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**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\
**Post date:** [April 2, 2020, 12:26pm UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673/2 "2020-04-02T12:26:28Z")

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Everything is running fine - your form just didn’t manage to extract the slot, which means the entity wasn’t extracted correctly

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**Author:** ![PantelisAntoniadis](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/pantelisantoniadis/32/7524_2.png) [@PantelisAntoniadis](https://forum.rasa.com/u/PantelisAntoniadis)\
**Post date:** [April 2, 2020, 8:05pm UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673/3 "2020-04-02T20:05:08Z")

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Thank you for your response. One more question: In the above Assistant bot, that uses FormAction, even though it works normally, the questions of the bot “utter\_ask\_ {slot\_name}” that exist in the domain.yml file, does not appear : ![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/9/94de146ee9c338de88f19dc3ed84bc21e121f0bf.png)

![image](https://europe1.discourse-cdn.com/flex013/uploads/rasa/original/2X/7/7e696c9668599c1c489d3db76eeba5000d55c155.png)

Why does this happen?

Thanks!

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<div class="post-metadata">

**Author:** ![akelad](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/akelad/32/69_2.png) [@akelad](https://forum.rasa.com/u/akelad)\
**Post date:** [April 3, 2020, 12:41pm UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673/4 "2020-04-03T12:41:32Z")

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Hmm, that’s odd. Did you re-train the model after adding those utterances?

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<div class="post-metadata">

**Author:** ![PantelisAntoniadis](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/pantelisantoniadis/32/7524_2.png) [@PantelisAntoniadis](https://forum.rasa.com/u/PantelisAntoniadis)\
**Post date:** [April 3, 2020, 3:06pm UTC](https://forum.rasa.com/t/problem-with-custon-action-server/26673/5 "2020-04-03T15:06:01Z")

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Sorry, my mistake. The questions “utter\_ask\_ {slot\_name}” were in the domain.yml file outside the “responses:” section. Just note that there was no error message while training the bot. Thank you very much for your help.