Principles for Building Ethical Conversational Assistants [Feedback Thread]

Great to see this kind of discussion - looks like a solid start to me.

In addition I feel that, for AI to be ethical, it’s creators should also be encouraged to consider privacy when collecting and storing personal data; e.g. through a conversation / forms.

We have an emphasis on getting assistants out in the real world quickly so we can start learning from real interactions, which is very valuable. But in the process we should always be mindful of the potential value of the data they will collect, and the associated responsibilities and liabilities we therefore have.

Will personally identifiable data be (and remain) encrypted? Who can/could access it? What’s the process for user-requested deletion? etc.

Perhaps this can be further supported by the technology itself - e.g. in identifying and flagging sensitive information to aide developers / creators / analysts, giving them the tools to handle it in a responsible way. But people like us also play an important role in ongoing guidance and best practice. I’m all for establishing a baseline together.

As this technology and adoption evolves, AI assistants will continue to learn about their users to help them effectively, and - with digital autonomy in mind - assistants will someday work with one another to do even more. Sharing of data and respect of privacy will surely be a hot topic.

What do others think?

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