I apologize if I’m not posting this in the correct place – I am not a tech guy and I am looking for help.
I currently use a voice chatbot for outbound lead generation in my business. I do not own the source code and I need one built that I own the intellectual property rights to.
Here is what mine currently does that I hope someone can help me build:
The chatbot/auto-avatar essentially uses soundboard technology in order to play audio files that depend on the customer’s reaction.
Example 1: a customer says “I’m not Interested.” Then the chatbot would play an audio file that would respond to the “Not Interested” listen.
Example 2: the chatbot is outbound calling a customer named “Michael”, so it will select the “Michael” audio file which says “Hey, is Michael available?”
I need it to perform the following tasks:
-The chatbot must be able to make ANY amount of outbound calls (I currently make 300,000 daily). -The chatbot must be able to update the status of a lead in our CRM. -The chatbot must be able to update fields in our CRM. -The chatbot must include source code that we can have our development team work with. -The chatbot must be able to utilize fields such as "First Name" and select the appropriate sound file (It uses the "Bob" sound file when calling Bob). -When forced to repeat itself, the chatbot must "Rotate" a new audio file in. For example, if someone says "What was that?", it will not play the EXACT same audio file, but rather play a different audio file under the "What was that?" listen category. -There must be a step-by-step instruction guide for my development team to follow when making edits -I will require monthly ongoing support.
Budget isn’t a concern, however, I will be reviewing bids and making a decision on who to go with before the first of the year.
I can pay you through UpWork, Fiverr, or Paypal. If you’re in Southern California I can meet in person to discuss as well.
I respectfully hope someone out there can help me with this, as it is a crucial part of my business.
-Slang [email protected]