# Live chat in RASA Query

**URL:** <https://forum.rasa.com/t/live-chat-in-rasa-query/23636>\
**Category:** Rasa Open Source\
**Created:** [January 17, 2020, 9:42am UTC](https://forum.rasa.com/t/live-chat-in-rasa-query/23636 "2020-01-17T09:42:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rajeshgowda11](https://avatars.discourse-cdn.com/v4/letter/r/ac91a4/32.png) [@rajeshgowda11](https://forum.rasa.com/u/rajeshgowda11)\
**Post date:** [January 17, 2020, 9:42am UTC](https://forum.rasa.com/t/live-chat-in-rasa-query/23636/1 "2020-01-17T09:42:15Z")

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Hi Team,

Can we have Live chat in RASA after utilizing chat bot for which chat bot is not able to answer few queries. Please let me know.

Thanks Rajesh

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**Author:** ![Juste](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/juste/32/15_2.png) [@Juste](https://forum.rasa.com/u/Juste)\
**Post date:** [January 20, 2020, 10:32am UTC](https://forum.rasa.com/t/live-chat-in-rasa-query/23636/2 "2020-01-20T10:32:13Z")

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Hi @rajeshgowda11. I think what you have in mind is a human hand-off which is possible with Rasa. Check out the [documentation](https://rasa.com/docs/rasa/dialogue-elements/guiding-users/#handing-off-to-a-human) on that and let us know if you need more help with that.

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**Author:** ![Beherasaptami](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/beherasaptami/32/8005_2.png) [@Beherasaptami](https://forum.rasa.com/u/Beherasaptami)\
**Post date:** [February 20, 2020, 11:00am UTC](https://forum.rasa.com/t/live-chat-in-rasa-query/23636/3 "2020-02-20T11:00:35Z")

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hi @Juste i want to know more regarding this like how i can integrate live chat once customer ask the bot to speak with agent any suggestion will be helpful on this Thanks

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**Author:** ![Serge](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/serge/32/10491_2.png) [@Serge](https://forum.rasa.com/u/Serge)\
**Post date:** [August 17, 2020, 2:03am UTC](https://forum.rasa.com/t/live-chat-in-rasa-query/23636/4 "2020-08-17T02:03:09Z")

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@Juste Thanks Juste for link. This is good to kick off the interaction with the human e-chat system on intent-action mapping, but then what to do on 2nd message? I.e. if this code hard cods the intent to action mapping:

```
intents:
     - request_human: {"triggers": "action_human_handoff"}

```

Then how do we keep sending subsequent messages to this action without triggering the predictive next step? As at that moment it’s more of human chat conduit vs predictive engine.

Bonus feature: ok to have the NLU still evaluate what the user set to actually assist agent with user’s intent. Thanks