# Is is appropriate to create a customer service chatbot using RASA? **URL:** \ **Category:** Getting Started with Rasa\ **Created:** [April 15, 2022, 7:59pm UTC](https://forum.rasa.com/t/is-is-appropriate-to-create-a-customer-service-chatbot-using-rasa/52617 "2022-04-15T19:59:13Z")\ **Posts on this page:** 1\ **Showing post:** 1
**Author:** ![tliii](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/tliii/32/20254_2.png) [@tliii](https://forum.rasa.com/u/tliii)\ **Post date:** [April 15, 2022, 7:59pm UTC](https://forum.rasa.com/t/is-is-appropriate-to-create-a-customer-service-chatbot-using-rasa/52617/1 "2022-04-15T19:59:13Z")
Let’s just say, we have a kind of article subscription app, and we got dozens of feedback everyday. Supposed we have several type of account: 1. Free 2. Buy article coins, and using these coins to read some articles 3. Subscription users Some of the feedback would look like: 1. Why I can’t read article even I’m a subscription user? 2. I can not by coins 3. The article couldn’t be load 4. Why all my 100 coins lost? 5. My app crash. 6. I have waited for 2 days for reply. Are you kidding me? I could read the article a month ago, and you just copy-and-pasted to reply me? DO YOU TAKE ME FOR SERIOUS??!! … The traditional seq2seq chatbot seems not applying to my specific case, what I wanna to is: 1. Know what the user want, like “Why I can’t read article even I’m a subscription user?”, we would like to ask the user send us the article ID or url, and check the user’s status from internal backend services. 2. Classify the feedback type, like “My app crash.”, then upload the crash log from app and kick off a Jira ticket. 3. Summarization, like " I have waited for 2 days for reply. Are you kidding me?.." What’s more, we are not an English app, so we might need to train our model with our language. I was wondering if maybe RASA is the right tool in this case? --- _[View the full topic](https://forum.rasa.com/t/is-is-appropriate-to-create-a-customer-service-chatbot-using-rasa/52617)._