# Intent Confidence

**URL:** <https://forum.rasa.com/t/intent-confidence/19664>\
**Category:** Rasa Open Source\
**Created:** [October 11, 2019, 5:44pm UTC](https://forum.rasa.com/t/intent-confidence/19664 "2019-10-11T17:44:09Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![varton](https://avatars.discourse-cdn.com/v4/letter/v/4491bb/32.png) [@varton](https://forum.rasa.com/u/varton)\
**Post date:** [October 11, 2019, 5:44pm UTC](https://forum.rasa.com/t/intent-confidence/19664/1 "2019-10-11T17:44:09Z")

</div>

Hi All,

In Rasa docs, I found “confidence” in different places. However, I did not find the definition of the “Intent Confidence” in the documentation, can anyone refer me to the definition?

Looking forward to your responses.

Thanks, Varun

---

<div class="post-metadata">

**Author:** ![btotharye](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/btotharye/32/5321_2.png) [@btotharye](https://forum.rasa.com/u/btotharye)\
**Post date:** [October 15, 2019, 9:32am UTC](https://forum.rasa.com/t/intent-confidence/19664/2 "2019-10-15T09:32:56Z")

</div>

Hello @varton,

Can you elaborate a little more on what exactly you are looking for in relation to this in the docs, I’m not sure exactly which part of the docs to reference based on this question.

Are you wanting to know how Rasa improves the intent classification and such or something else?

Thanks

---

<div class="post-metadata">

**Author:** ![varton](https://avatars.discourse-cdn.com/v4/letter/v/4491bb/32.png) [@varton](https://forum.rasa.com/u/varton)\
**Post date:** [October 18, 2019, 7:07pm UTC](https://forum.rasa.com/t/intent-confidence/19664/3 "2019-10-18T19:07:11Z")

</div>

Thanks @btotharye for your response.

For example, in the following link:

> **[Fallback and Human Handoff](https://rasa.com/docs/rasa/fallback-handoff/#fallbacks)**
>
> An open source machine learning framework for automated text and voice-based conversations

it is mentioned in the text: “If a NLU prediction has a low confidence score”, my question is: what does confidence score mean?

Please let me know if the question is still unclear 🙂

Thanks

---

<div class="post-metadata">

**Author:** ![btotharye](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.rasa.com/btotharye/32/5321_2.png) [@btotharye](https://forum.rasa.com/u/btotharye)\
**Post date:** [October 22, 2019, 7:07am UTC](https://forum.rasa.com/t/intent-confidence/19664/4 "2019-10-22T07:07:52Z")

</div>

so this isn’t really a Rasa thing but more of a Machine Learning thing, here is a reference for example

[https://www.digitaltaxonomy.co.uk/blog/machine-learning-confidence-score](https://www.digitaltaxonomy.co.uk/blog/machine-learning-confidence-score)